Senior Manager, Clinic Operation

Fullerton Healthcare Group Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Fullerton Healthcare Group Pte Ltd in Singapore seeks an experienced Head of Radiology Operations to lead manpower planning, scheduling, and service delivery across radiology modalities. You will oversee patient flow, capacity planning and stakeholder collaboration to ensure operational readiness and patient satisfaction.

You will partner with senior leaders on equipment planning, regulatory compliance, and strategic projects, while driving process improvements and safeguarding clinical quality

Qualifications

• Bachelor’s degree in Radiography, Healthcare Management, Business Administration or a related discipline.
• Relevant professional qualification or registration in radiography would be an advantage.
• Significant experience in radiology, diagnostic imaging or healthcare operations, with managerial or leadership capacity.
• Strong knowledge of radiology operations, patient workflows, imaging modalities, equipment management and clinical service delivery.
• Proven experience in workforce planning, resource allocation and operational management within a healthcare environment.
• Strong leadership and people management skills, with the ability to develop, motivate and guide multidisciplinary teams.
• Demonstrated ability to lead process improvement, workflow optimisation and operational excellence initiatives.
• Experience in managing or supporting equipment procurement, installation, commissioning, maintenance and regulatory requirements would be advantageous.
• Strong stakeholder management and communication skills, with the ability to collaborate effectively with radiologists, radiographers, clinical teams, vendors and senior management.
• Strong analytical and problem-solving capabilities with a focus on patient safety, service quality, productivity and operational efficiency.
• Ability to manage multiple priorities and projects effectively in a fast-paced healthcare environment.
• Strategic, proactive and results-oriented, with the ability to balance operational requirements with longer-term business and service objectives.

Responsibilities

• Lead the development and execution of strategic manpower and staffing plans across radiology modalities and programmes to ensure operational readiness, service efficiency and optimal resource utilisation.
• Provide overall leadership and oversight of patient scheduling, capacity planning and service delivery, working closely with Radiology IT, Marketing, Patient Access and other key stakeholders.
• Drive initiatives to ensure safe, efficient and seamless patient flow, while continuously enhancing patient experience and operational performance.
• Partner with the Assistant Vice President, Operations to oversee equipment servicing, preventive maintenance, regulatory requirements and licence renewals, ensuring operational continuity and compliance.
• Collaborate with the General Manager/Managing Director on strategic projects involving new equipment evaluation and selection, installation planning, commissioning and operational implementation.
• Work closely with radiologists, radiographers and clinical stakeholders to uphold high standards of image quality, clinical protocols, patient safety and service delivery.
• Lead process improvement, workflow redesign and operational excellence initiatives, identifying opportunities to improve productivity, service quality and overall efficiency.
• Provide leadership, guidance and direction to the radiology operations team, fostering collaboration, accountability and continuous improvement.
• Monitor operational performance and proactively identify service gaps, resource constraints and improvement opportunities, implementing action plans.
• Build effective relationships with internal and external stakeholders to support business growth, service expansion and organisational objectives.
• Undertake other strategic or operational responsibilities as assigned by the reporting manager.

Skills

Leadership

Radiology operations

Workforce planning

Stakeholder management

Process improvement

Project management

Analytics

Team development

Education

Bachelor’s degree in Radiography

Healthcare Management

Business Administration

Job description

Job Responsibilities

• Lead the development and execution of strategic manpower and staffing plans across radiology modalities and programmes to ensure operational readiness, service efficiency and optimal resource utilisation.
• Provide overall leadership and oversight of patient scheduling, capacity planning and service delivery, working closely with Radiology IT, Marketing, Patient Access and other key stakeholders.
• Drive initiatives to ensure safe, efficient and seamless patient flow, while continuously enhancing patient experience and operational performance.
• Partner with the Assistant Vice President, Operations to oversee equipment servicing, preventive maintenance, regulatory requirements and licence renewals, ensuring operational continuity and compliance.
• In collaboration with the General Manager/Managing Director, lead strategic projects involving new equipment evaluation and selection, installation planning, commissioning and operational implementation.
• Work closely with radiologists, radiographers and clinical stakeholders to uphold high standards of image quality, clinical protocols, patient safety and service delivery.
• Lead process improvement, workflow redesign and operational excellence initiatives, identifying opportunities to improve productivity, service quality and overall efficiency.
• Provide leadership, guidance and direction to the radiology operations team, fostering strong collaboration, accountability and continuous improvement.
• Monitor operational performance and proactively identify service gaps, resource constraints and improvement opportunities, implementing appropriate action plans.
• Build effective relationships with internal and external stakeholders to support business growth, service expansion and organisational objectives.
• Undertake other strategic or operational responsibilities as assigned by the reporting manager.

Job Requirements

• Bachelor’s degree in Radiography, Healthcare Management, Business Administration or a related discipline.
• Relevant professional qualification or registration in radiography would be an advantage.
• Significant experience in radiology, diagnostic imaging or healthcare operations, with demonstrated experience in a managerial or leadership capacity.
• Strong knowledge of radiology operations, patient workflows, imaging modalities, equipment management and clinical service delivery.
• Proven experience in workforce planning, resource allocation and operational management within a healthcare environment.
• Strong leadership and people management skills, with the ability to develop, motivate and guide multidisciplinary teams.
• Demonstrated ability to lead process improvement, workflow optimisation and operational excellence initiatives.
• Experience in managing or supporting equipment procurement, installation, commissioning, maintenance and regulatory requirements would be advantageous.
• Strong stakeholder management and communication skills, with the ability to collaborate effectively with radiologists, radiographers, clinical teams, vendors and senior management.
• Strong analytical and problem-solving capabilities with a focus on patient safety, service quality, productivity and operational efficiency.
• Ability to manage multiple priorities and projects effectively in a fast-paced healthcare environment.
• Strategic, proactive and results-oriented, with the ability to balance operational requirements with longer-term business and service objectives.