Senior Manager, Clinic Operation

FULLERTON HEALTHCARE GROUP PTE. LIMITED; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

FULLERTON HEALTHCARE GROUP PTE. LIMITED seeks a senior leader to oversee radiology operations, staffing, and strategic initiatives.

You will drive planning and execution across modalities, ensuring service readiness and efficient resource use. You will collaborate with radiology IT, Marketing, Patient Access and clinical teams to ensure safety, quality and regulatory compliance while improving patient experience.

Qualifications

• Bachelor’s degree in Radiography, Healthcare Management, or related discipline.
• Registration in radiography would be advantageous.
• Significant experience in radiology, diagnostic imaging or healthcare operations with leadership.
• Strong knowledge of radiology operations, patient workflows and clinical service delivery.
• Proven workforce planning and resource allocation experience in healthcare.
• Strong leadership and people management skills.
• Experience in process improvement and operational excellence initiatives.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead development and execution of manpower and staffing plans across radiology modalities and programmes.
• Provide leadership of patient scheduling, capacity planning and service delivery with key stakeholders.
• Drive initiatives for safe, efficient patient flow and improved patient experience.
• Oversee equipment servicing, maintenance and regulatory/licence renewals.
• Lead strategic projects on new equipment evaluation, installation planning and implementation.
• Work with radiologists and clinical teams to uphold image quality and patient safety.
• Lead process improvement, workflow redesign and operational excellence initiatives.
• Provide leadership to the radiology operations team and foster accountability.
• Monitor performance, identify gaps and implement corrective actions.
• Build relationships with internal and external stakeholders to support growth.
• Undertake other strategic or operational responsibilities as assigned.

Skills

Strategic leadership

People management

Stakeholder management

Process improvement

Workflow optimisation

Education

Bachelor’s degree in Radiography/Healthcare Management

Job description

Job Responsibilities

• Lead the development and execution of strategic manpower and staffing plans across radiology modalities and programmes to ensure operational readiness, service efficiency and optimal resource utilisation.
• Provide overall leadership and oversight of patient scheduling, capacity planning and service delivery, working closely with Radiology IT, Marketing, Patient Access and other key stakeholders.
• Drive initiatives to ensure safe, efficient and seamless patient flow, while continuously enhancing patient experience and operational performance.
• Partner with the Assistant Vice President, Operations to oversee equipment servicing, preventive maintenance, regulatory requirements and licence renewals, ensuring operational continuity and compliance.
• In collaboration with the General Manager/Managing Director, lead strategic projects involving new equipment evaluation and selection, installation planning, commissioning and operational implementation.
• Work closely with radiologists, radiographers and clinical stakeholders to uphold high standards of image quality, clinical protocols, patient safety and service delivery.
• Lead process improvement, workflow redesign and operational excellence initiatives, identifying opportunities to improve productivity, service quality and overall efficiency.
• Provide leadership, guidance and direction to the radiology operations team, fostering strong collaboration, accountability and continuous improvement.
• Monitor operational performance and proactively identify service gaps, resource constraints and improvement opportunities, implementing appropriate action plans.
• Build effective relationships with internal and external stakeholders to support business growth, service expansion and organisational objectives.
• Undertake other strategic or operational responsibilities as assigned by the reporting manager.

Job Requirements

• Bachelor’s degree in Radiography, Healthcare Management, Business Administration or a related discipline.
• Relevant professional qualification or registration in radiography would be an advantage.
• Significant experience in radiology, diagnostic imaging or healthcare operations, with demonstrated experience in a managerial or leadership capacity.
• Strong knowledge of radiology operations, patient workflows, imaging modalities, equipment management and clinical service delivery.
• Proven experience in workforce planning, resource allocation and operational management within a healthcare environment.
• Strong leadership and people management skills, with the ability to develop, motivate and guide multidisciplinary teams.
• Demonstrated ability to lead process improvement, workflow optimisation and operational excellence initiatives.
• Experience in managing or supporting equipment procurement, installation, commissioning, maintenance and regulatory requirements would be advantageous.
• Strong stakeholder management and communication skills, with the ability to collaborate effectively with radiologists, radiographers, clinical teams, vendors and senior management.
• Strong analytical and problem-solving capabilities with a focus on patient safety, service quality, productivity and operational efficiency.
• Ability to manage multiple priorities and projects effectively in a fast-paced healthcare environment.
• Strategic, proactive and results-oriented, with the ability to balance operational requirements with longer-term business and service objectives.