Healthcare Operations Manager

LIFESCAN IMAGING PTE. LTD.; Singapore; On-site; SGD 90,000 - 170,000; Full time

Job summary

Lifescan Imaging PTE. LTD. in Singapore is seeking an experienced Operations Manager to lead the day-to-day running of Lifescan Imaging centres.

You will oversee frontline operations, patient scheduling, billing, and reporting to ensure timely service delivery and accuracy. You will manage budgets, support revenue growth, monitor KPIs such as modality utilization and patient volumes, and coordinate with radiology and sales teams.

Qualifications

• Diploma or Degree in Healthcare Management, Business Administration, Healthcare Administration, Operations Management, or related discipline.
• 4-6 years of healthcare operations experience with 2-3 years in supervision/management.
• Experience in patient services, scheduling, billing, claims and administrative functions.
• Proven ability to manage budgets, revenue, expenses and cost-control initiatives.
• Experience monitoring patient volumes, modality utilization, KPIs and financial performance.
• Strong leadership and people-management skills with frontline teams.
• Excellent communication and stakeholder-management with radiologists, clinicians and staff.
• Proficient in Microsoft Office and clinic management systems.

Responsibilities

• Managing day-to-day operations of Lifescan Imaging centres and overseeing frontline operations.
• Handle patient appointments, registrations, billing and collections accurately.
• Ensure timely delivery of patient reports to the correct clinics.
• Provide financial counselling for patients, including Medisave and insurance coverage.
• Monitor reports and systems to improve organizational effectiveness and patient care quality.
• Track key operational indicators and prepare regular performance reports.
• Coordinate with sales, radiography team and radiologists to meet customers' needs.
• Manage insurance and Medisave claims, procurement and licensing documentation as required.

Skills

Healthcare operations

Budgeting

Staff leadership

Stakeholder management

Process improvement

Patient services

Education

Diploma or Degree in Healthcare Management

Tools

MS Office

Clinic management systems

Job description

Duties & Responsibilities

• Managing the day-to-day operations of Lifescan Imaging centres and overseeing the frontline operations: All phone call /enquiries are answered in a timely and professional manner.
• Manage patient appointments and scheduling, welcome and greet patients, complete patient registration, and ensure billing and collections are handled properly and accurately.
• Ensure the patient reports are complete and delivered on time to the correct clinics.
• Provide financial counselling for patients, including Medisave and insurance coverage.
• Manage patients' complaints and service recovery.
• Work with sales and radiography team, including radiologists, to ensure customers' needs are met.
• Coordinate with health screening centre to ensure all the tests are planned and scheduled in the most efficient manner.
• Perform administrative duties that are pertinent to Imaging Centre operations and service standards, such as managing insurance claims, Medisave claims, procurement and maintenance functions, as well as licensing documentation.
• Monitor, improve and document systems and processes to improve organizational effectiveness and to enhance the quality of patient care continuously.
• Ensure records are kept consistently according to centre's Standard Operating Procedures.
• Tracking and reporting of the key indicators of the imaging centre operations.
• Any other duties and/or projects as assigned by the Reporting Manager.
• Monitor the centre's revenue, operating expenses and overall financial performance against the approved budget.
• Support revenue growth and cost-control initiatives to improve the centre's operational and financial performance.
• Monitor patient volume, modality utilisation, manpower costs, consumables and other key operational expenses

Qualifications & Experience

• Diploma or Degree in Healthcare Management, Business Administration, Healthcare Administration, Operations Management, or a related discipline.
• Minimum 4-6 years of relevant experience in healthcare, medical centre, diagnostic imaging, or related healthcare operations, with at least 2-3 years in a supervisory or management capacity.
• Experience in managing day-to-day healthcare/imaging centre operations, including patient services, scheduling, billing, claims and administrative functions.
• Proven experience in managing operational budgets, revenue, operating expenses, manpower costs and cost-control initiatives.
• Experience in monitoring patient volumes, modality/equipment utilisation, operational KPIs and financial performance.
• Strong leadership and people-management skills, with the ability to lead frontline and administrative teams.
• Strong financial acumen and business sense, with the ability to identify opportunities for revenue growth and operational efficiency.
• Excellent communication and stakeholder-management skills, with the ability to work effectively with radiologists, radiographers, healthcare professionals, patients, sales and other internal departments.
• Strong problem-solving, analytical and organisational skills, with a patient-centric and service-oriented mindset.
• Proficient in Microsoft Office and relevant healthcare/clinic management systems.