Health Services Manager

Natural Healing Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Natural Healing Pte Ltd in Singapore is seeking an experienced Health Services Manager to lead a high-volume retail clinic, ensuring exceptional patient care while managing daily operations.

You will oversee clinical workflow, ensure compliance, train staff, coordinate patient scheduling, and drive monthly sales targets to support clinic growth. The role also involves hands-on patient service, assisting with examinations and coordinating with therapists across departments to optimise outcomes.

Responsibilities

• Oversee the daily clinic operations to ensure compliance with healthcare regulations and clinic policies.
• Develop and implement efficient workflow processes to improve patient care.
• Work with all departments of therapists to implement patient services.
• Reviewing patients' health, medical histories and x-ray result including information on previous injuries, surgeries, general health and lifestyle
• Conduct physical examination, focusing on patients' range of movement
• Utilise outlets provided therapy services such as Stretch Therapy, Muscle recovery and various devices for treatment.
• Train and supervise clinic staff and therapists on Company protocols and brand's operational SOP, conduct performance evaluations, and foster a positive work environment through constructive feedback.
• Coordinate patient scheduling, address inquiries and concerns, implement strategies for enhancing the patient experience, and oversee accurate record maintenance.
• Educate patients on exercises and techniques to aid long-term care
• Refer patients to the most suitable department of therapists based on review of the care patients require
• Ensure monthly achievement of clinic sales targets.
• Undertake 'on-call' duties, conduct health talks and promotions, fulfill administrative tasks, attend seminars and meetings as required

Job description

We are seeking an experienced Health Services Manager to join our team in a high-volume retail clinic setting. The successful candidate will be responsible for providing exceptional care to our patients, while managing clinic operations each day.

Operational Management and Compliance

• Oversee the daily clinic operations to ensure compliance with healthcare regulations and clinic policies.
• Develop and implement efficient workflow processes to improve patient care.
• Work with all departments of therapists to implement patient services

Hands-on Patient Service

• Reviewing patients' health, medical histories and x-ray result including information on previous injuries, surgeries, general health and lifestyle
• Conduct physical examination, focusing on patients' range of movement
• Utilise outlets provided therapy services such as Stretch Therapy, Muscle recovery and various devices for treatment.

Staff Training and Supervision

• Train and supervise clinic staff and therapists on Company protocols and brand's operational SOP, conduct performance evaluations, and foster a positive work environment through constructive feedback.

Patient Management

• Coordinate patient scheduling, address inquiries and concerns, implement strategies for enhancing the patient experience, and oversee accurate record maintenance.
• Educate patients on exercises and techniques to aid long-term care
• Refer patients to the most suitable department of therapists based on review of the care patients require

Sales Performance

• Ensure monthly achievement of clinic sales targets.

Additional Responsibilities

• Undertake 'on-call' duties, conduct health talks and promotions, fulfill administrative tasks, attend seminars and meetings as required