Healthcare Assistant (Clinic Assistant)

ST ANDREW'S MISSION HOSPITAL; Singapore; On-site; SGD 28,000 - 32,000; Full time

Job summary

ST ANDREW'S MISSION HOSPITAL in Singapore seeks a patient services assistant to warmly welcome and register patients, help manage patient flow, and maintain records. The role involves basic triage, directing patients to clinical zones, and supporting doctors and nurses with care tasks.

The candidate should have at least a GCE N-Level qualification, strong communication, and the ability to work both independently and in a team, with training provided as needed.

Qualifications

• Frontline duties require courteous patient service and clear directions.
• Excellent communication with patients and staff is essential.
• Basic computer literacy for registration, billing and records.
• Ability to manage patient flow in a busy reception area.
• Willingness to learn and follow established procedures.

Responsibilities

• Welcome and register patients in a courteous, professional manner.
• Assist in coordinating and managing patient flow for efficiency.
• Conduct initial triage, measure vitals, direct to clinical zones.
• Maintain accurate and up-to-date patient medical records.
• Assist doctors and nurses with patient care and clinical tasks.
• Process and maintain billing and payments records.
• Maintain inventory of medical supplies and essential items.
• Respond to patient enquiries about operations and services.
• Liaise with Penjuru Recreation Centre's agents on security and maintenance needs.
• Assist in planning preventive health programmes and health education.
• Provide administrative support and undertake other duties as assigned.

Skills

Interpersonal skills

Communication skills

Customer service orientation

Ability to manage patient flow

Basic computer literacy

Attention to detail

Teamwork

Initiative

Education

GCE N-Level or equivalent

Job description

Job Description

• Perform frontline duties, including welcoming and registering patients in a courteous and professional manner.
• Assist in coordinating and managing patient flow to ensure an orderly and efficient process.
• Conduct initial patient triage in accordance with established protocols, including measuring vital signs and directing patients to the appropriate clinical zones.
• Maintain accurate and up-to-date patient medical records in accordance with established procedures.
• Assist doctors and nurses with patient care and clinical support activities within the scope of the role, such as collecting medications and preparing materials for wound dressing.
• Process and maintain accurate records of billing and payments.
• Assist in monitoring and maintaining the medical centre's inventory of medical supplies and other essential items.
• Respond to patients' enquiries regarding the medical centre's operations, services and workflows, and provide clear and accurate information where appropriate.
• Liaise with the Penjuru Recreation Centre's managing agents on matters relating to the medical centre's security, maintenance and operational needs.
• Assist in the planning and implementation of preventive health programmes and health education sessions for patients and the migrant worker community.
• Provide administrative and operational support to colleagues and undertake other duties relevant to the role, as assigned.

Requirements

• Minimum GCE N-Level qualification or an equivalent qualification.
• Good interpersonal and communication skills, with a courteous and professional approach to patient service.
• Ability to communicate clearly, provide appropriate directions and manage patient flow in an orderly manner.
• Basic computer literacy and the ability to perform administrative duties, including patient registration, billing, data entry and record-keeping.
• Ability to operate basic health-screening equipment, or willingness to undergo the necessary training.
• Good organisational skills, attention to detail and the ability to manage multiple tasks effectively.
• Ability to exercise initiative and handle routine operational matters, with guidance when necessary.
• Ability to work independently and collaboratively as part of a team.
• Willingness to learn and undertake relevant duties in support of the medical centre's daily operations.

Address

27 Penjuru Walk

#01-24, Penjuru Recreation Centre

Singapore 608538