Head of Wholesale Sales & Operations

Gain City Group of Companies; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Gain City Group of Companies in Singapore is seeking a Director, Wholesales to oversee the wholesale/DIY sector operations, drive sales performance, and ensure smooth daily outlet management. You will work with Business Development on strategic planning, establish operations and service standards, and forecast sales performance.

The role requires business acumen, frontline leadership, and the ability to make quick decisions under pressure.

Qualifications

• Degree holders in business management or similar disciplines.
• 5 years of wholesales management track record as Wholesale/Retail Manager in a similar industry.
• Proficiency in English and Mandarin to support regular communication with Mandarin-speaking stakeholders.
• MS Office software proficiency.
• Promote a positive working culture across the showroom and drive achievement of sales targets, operations leadership, marketing and product development.
• Strong people management and leadership skills with a track record of training, encouraging, motivating and guiding sales executives.
• Ensure customer service satisfaction; manage service recovery and loyalty programs.
• Ensure staff KPIs and performance targets are met.
• Strong interpersonal, communications and negotiation skills.

Responsibilities

• Manage overall operational, budgetary and financial responsibilities.
• Utilise sales data to manage, develop, and serve existing accounts. Identify, develop, and convert new account opportunities for the business. Oversee staff training, and evaluating personnel.
• Analyse performances for all relevant accounts and monitor competitor activities and market trends to find new opportunities.
• Ensure standard procedures are in place for effective and efficient control.
• Oversee and lead the wholesale staff.
• Establish and maintain relevant controls and feedback systems to monitor the operation of wholesale department.
• Prepare relevant and necessary reports for management to track strategic goals. Review performance data that includes financial, sales and duty reports, to monitor and measure departmental productivity, goal achievement and overall effectiveness.

Skills

Leadership

People management

Communication

Negotiation

Mandarin fluency

MS Office

Education

Business management degree

Tools

MS Office

Job description

Gain City Group of Companies in Singapore is seeking a Director, Wholesales to oversee the wholesale/DIY sector operations, drive sales performance, and ensure smooth daily outlet management. You will work with Business Development on strategic planning, establish operations and service standards, and forecast sales performance.

The role requires business acumen, frontline leadership, and the ability to make quick decisions under pressure.