Director, Wholesales

Gain City Group of Companies; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Gain City Group of Companies in Singapore is seeking a Director, Wholesales to oversee the wholesale/DIY sector operations, drive sales performance, and ensure smooth daily outlet management. You will work with Business Development on strategic planning, establish operations and service standards, and forecast sales performance.

The role requires business acumen, frontline leadership, and the ability to make quick decisions under pressure.

Qualifications

• Degree holders in business management or similar disciplines.
• 5 years of wholesales management track record as Wholesale/Retail Manager in a similar industry.
• Proficiency in English and Mandarin to support regular communication with Mandarin-speaking stakeholders.
• MS Office software proficiency.
• Promote a positive working culture across the showroom and drive achievement of sales targets, operations leadership, marketing and product development.
• Strong people management and leadership skills with a track record of training, encouraging, motivating and guiding sales executives.
• Ensure customer service satisfaction; manage service recovery and loyalty programs.
• Ensure staff KPIs and performance targets are met.
• Strong interpersonal, communications and negotiation skills.

Responsibilities

• Manage overall operational, budgetary and financial responsibilities.
• Utilise sales data to manage, develop, and serve existing accounts. Identify, develop, and convert new account opportunities for the business. Oversee staff training, and evaluating personnel.
• Analyse performances for all relevant accounts and monitor competitor activities and market trends to find new opportunities.
• Ensure standard procedures are in place for effective and efficient control.
• Oversee and lead the wholesale staff.
• Establish and maintain relevant controls and feedback systems to monitor the operation of wholesale department.
• Prepare relevant and necessary reports for management to track strategic goals. Review performance data that includes financial, sales and duty reports, to monitor and measure departmental productivity, goal achievement and overall effectiveness.

Skills

Leadership

People management

Communication

Negotiation

Mandarin fluency

MS Office

Education

Business management degree

Tools

MS Office

Job description

About Gain City

At Gain City, we deliver expertise and quality solutions in air-conditioning, home appliances and consumer electronics. Established in 1981, Gain City is a trusted household name in Singapore. We take pride in our strong customer focus, innovative spirit, and commitment to service excellence. With a dynamic workforce and a network of stores and service centres island wide, we offer a vibrant and growth-oriented environment where employees are empowered to thrive, take ownership and make a real impact.

About the Role

The Director, Wholesales is responsible for the total control and management functions of the wholesale/DIY sector operations, the optimal sales performance and ensures smooth daily operations of the outlets.

He/she works closely with the Business Development on the strategic business planning, establishing operations and service excellence standards, and forecasting of sales performance.

He/she is business savvy, leading from the front and a good motivator who drives the team performance. He/she is a strategic thinker, able to make quick decisions and result oriented ability to work under pressure and handle challenging situations.

Key Responsibilities

• Manage overall operational, budgetary and financial responsibilities.

• Utilise sales data to manage, develop, and serve existing accounts. Identify, develop, and convert new account opportunities for the business. Oversee staff training, and evaluating personnel.

• Analyse performances for all relevant accounts and monitor competitor activities and market trends to find new opportunities.

• Ensure standard procedures are in place for effective and efficient control.

• Oversee and lead the wholesale staff.

• Establish and maintain relevant controls and feedback systems to monitor the operation of wholesale department.

• Prepare relevant and necessary reports for management to track strategic goals. Review performance data that includes financial, sales and duty reports, to monitor and measure departmental productivity, goal achievement and overall effectiveness.

Requirement:

• Degree holders in business management or similar disciplines.

• 5 years of wholesales management track record as Wholesale/Retail Manager capacity in similar industry.

• Proficiency in English and Mandarin is required to support regular communication with Mandarin-speaking stakeholders regarding operational, budgeting, and financial matters.

• MS Office software

• Promote a positive working culture across the showroom and drive the achievement of sales targets, operations leadership, marketing and product development.

• Possess strong people management and leadership skills, and track record of successfully training, encouraging, motivating and guiding sales executives.

• Ensure customer service satisfaction; manage service recovery and loyalty programs.

• Ensure staff KPIs and performance targets are met.

• Strong interpersonal, communications and negotiation skills.

Working Location:

• Tampines North Drive 5 - we will be shifting to Tampines Megastore Gain City.

What We Offer

At Gain City, we are committed to the growth and development of our employees. You will be offered various learning and development opportunities and a collaborative, forward-thinking and growth-focused work environment to thrive in your career. You will also receive a comprehensive benefits package.

Note

• Position may be adjusted to Senior Manager based on experience

• Only shortlisted candidates will be notified