Head of Luxury CRM & VIP Experiences

PRADA Singapore Pte Ltd; Singapore; Vor Ort; SGD 120.000 - 180.000; Vollzeit

Zusammenfassung

Prada Singapore Pte Ltd seeks an experienced CRM & Brand Experience professional to lead the design and execution of high-touch client journeys. You will collaborate with regional teams to tailor bespoke experiences for VIP clients, ensuring brand excellence and cohesive standards across activations.

The role emphasizes strategic CRM development, loyalty programs, and premium partnerships, with frequent travel and flexible hours to support luxury campaigns and events in the Asia-Pacific region.

Qualifikationen

• 7+ years of experience in CRM, client engagement, or brand experience in luxury sectors.
• Exceptional creative vision with strong attention to detail and aesthetics.
• Strong leadership and project management skills, able to manage multiple initiatives.
• Excellent communication and stakeholder management skills.
• Experience managing large budgets and external partners.
• Willingness to travel frequently and work flexible hours as required.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

Aufgaben

• Create & Develop CRM Strategy and Unique Customer Journey to support business needs.
• Ensure Local CRM Strategies align with KPIs defined by Regional Team and HQ.
• Enhance customer re-activation, recruitment, and loyalty for short- and long-term returns.
• Develop interactive CRM actions to strengthen brand visibility and loyalty.
• Create digital strategies, implementation, and management to maximize brand exposure.
• Plan, coordinate, and execute all results-driven events in SEAO.

Kenntnisse

CRM strategy

Client engagement

Leadership

Project management

Communication

Budget management

Travel flexibility

MS Office

Tools

Microsoft Office

Jobbeschreibung

Prada Singapore Pte Ltd seeks an experienced CRM & Brand Experience professional to lead the design and execution of high-touch client journeys. You will collaborate with regional teams to tailor bespoke experiences for VIP clients, ensuring brand excellence and cohesive standards across activations.

The role emphasizes strategic CRM development, loyalty programs, and premium partnerships, with frequent travel and flexible hours to support luxury campaigns and events in the Asia-Pacific region.