Luxury Brand Sales Associate – VIP Client Experience

PRADA Singapore Pte Ltd; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

Prada Singapore Pte Ltd in Singapore is seeking a motivated retail professional to uphold luxury brand standards, achieve store objectives, and deliver exceptional customer experiences across Prada and related brands.

You will handle business development, client management, CRM initiatives, and store operations—ensuring stock accuracy, visual merchandising, and compliance with company policies while acting as a brand ambassador to build VIP relationships.

Responsibilities

• Achieve individual objectives and contribute to the achievement of store objectives.
• Strive to always increase brand and product knowledge.
• Master selling skills to satisfy customer needs.
• Take action to maximize the sales opportunity on all categories.
• Ensure superlative customer service standards, in order to meet customer expectations.
• Act as brand ambassador to build relationships with new customers and VIP clientele.
• Deliver the ultimate the brand’s experience to increase customer loyalty.
• Solve customer complaints in a professional and positive manner, always offering follow up.
• Capture customer data all the time.
• Proactively take possible actions to maintain a long term relationship with customers.
• Participate in the organization of In-store & promotional events, as per Shop in Charge’s guidelines.
• Ensure the stock and the backroom are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.)
• Remain in compliance with operational and company policies and procedures.
• Ensure store presentation and visual merchandising standards are maintained according to company directives.

Job description

Prada Singapore Pte Ltd in Singapore is seeking a motivated retail professional to uphold luxury brand standards, achieve store objectives, and deliver exceptional customer experiences across Prada and related brands.

You will handle business development, client management, CRM initiatives, and store operations—ensuring stock accuracy, visual merchandising, and compliance with company policies while acting as a brand ambassador to build VIP relationships.