Head of Customer Success, APAC Risk Intelligence

REFINITIV ASIA PTE. LTD.; Singapore; On-site; SGD 180,000 - 320,000; Full time

Job summary

LSEG is seeking a driven, entrepreneurial leader to head up our Risk Intelligence Customer Success Management team for APAC. You will lead a team focused on customer advocacy and lifecycle success, collaborating with regional and global leaders to deliver value across markets and languages.

The ideal candidate has 8+ years of leadership in risk, compliance and screening workflows within financial services, plus mentorship, strategic prioritization, and the ability to drive retention and

Qualifications

• Min 8+ years of people leadership experience in risk, compliance and screening workflows within financial services and institutions.
• Seasoned mentor and coach to develop managers and identify talent.
• Highly strategic with ability to prioritize to align priorities with commercial objectives.
• Outstanding interpersonal skills with ability to adapt style to audience and purpose.
• Knowledge of customer success, markets, and workflows to craft retention strategies.
• Natural collaborator who can drive customer advocacy across functions.
• Data-driven innovator to advise decisions and improve client lifecycle.
• High level of financial competence.

Responsibilities

• Serve as a member of APAC Customer Success and APAC Sales and Account Management Leadership Teams, focusing on retention, usage and lead generation.
• Lead a team across diverse mandates, providing strategic mentorship to build skills and cohesion.
• Lead all aspects of the business line with market-specific needs, managing strategic relationships.
• Navigate APAC market pressures by developing mitigation strategies.
• Develop domain expertise focusing on value delivery and retention through operational efficiency.
• Build a unified regional team capable of handling portfolios across markets and languages.

Skills

Risk & Compliance expertise

Customer success leadership

Strategic thinking

People development

Stakeholder management

Data-informed decision making

Communication & collaboration

Financial acumen

Job description

LSEG is seeking a driven, entrepreneurial leader to head up our Risk Intelligence Customer Success Management team for APAC. You will lead a team focused on customer advocacy and lifecycle success, collaborating with regional and global leaders to deliver value across markets and languages.

The ideal candidate has 8+ years of leadership in risk, compliance and screening workflows within financial services, plus mentorship, strategic prioritization, and the ability to drive retention and