APAC Customer Success Manager: Fintech Compliance

Flagright; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Equity from day 1

Low-bureaucracy environment

Asynchronous communications

Job summary

Flagright is hiring a Customer Success Manager for its Singapore office to own customer accounts and deliver end-to-end success across the lifecycle. You will translate customer needs into scalable product requirements, analyze usage data, and drive adoption while coordinating with product, engineering, and support teams.

This in-person role demands strong communication, data literacy, and the ability to operate independently in a fast-paced fintech environment with high ownership expectations.

Qualifications

• 2-5 years of experience as a Customer Success Manager or similar in operations or risk.
• Excellent written and verbal communication skills in English.
• Proficiency in using data analysis tools and techniques.
• Familiarity with product lifecycle management principles.
• Experience working with cross-functional teams such as product management, engineering, marketing, and customer support.

Responsibilities

• Lead recurring customer meetings (kickoffs, implementation check-ins, QBRs), drive agendas and outcomes, manage end-to-end escalations, ensure adoption and satisfaction.
• Analyze data to uncover insights, identify trends, and drive decisions that improve product functionality and user experience.
• Engage with customers to identify needs, pain points, and shape high-impact feature requirements.
• Communicate launches, resolve issues, and provide timely updates to ensure a positive customer experience.
• Prioritize product enhancements with stakeholders and translate insights into actionable requirements.
• Create high-quality resources like documentation, onboarding guides, and training materials.

Skills

Data analysis

Cross-functional collaboration

Customer relationship management

Problem solving

Job description

Flagright is hiring a Customer Success Manager for its Singapore office to own customer accounts and deliver end-to-end success across the lifecycle. You will translate customer needs into scalable product requirements, analyze usage data, and drive adoption while coordinating with product, engineering, and support teams.

This in-person role demands strong communication, data literacy, and the ability to operate independently in a fast-paced fintech environment with high ownership expectations.