Director, Customer Success, Risk, APAC

REFINITIV ASIA PTE. LTD.; Singapore; On-site; SGD 180,000 - 320,000; Full time

Job summary

LSEG is seeking a driven, entrepreneurial leader to head up our Risk Intelligence Customer Success Management team for APAC. You will lead a team focused on customer advocacy and lifecycle success, collaborating with regional and global leaders to deliver value across markets and languages.

The ideal candidate has 8+ years of leadership in risk, compliance and screening workflows within financial services, plus mentorship, strategic prioritization, and the ability to drive retention and

Qualifications

• Min 8+ years of people leadership experience in risk, compliance and screening workflows within financial services and institutions.
• Seasoned mentor and coach to develop managers and identify talent.
• Highly strategic with ability to prioritize to align priorities with commercial objectives.
• Outstanding interpersonal skills with ability to adapt style to audience and purpose.
• Knowledge of customer success, markets, and workflows to craft retention strategies.
• Natural collaborator who can drive customer advocacy across functions.
• Data-driven innovator to advise decisions and improve client lifecycle.
• High level of financial competence.

Responsibilities

• Serve as a member of APAC Customer Success and APAC Sales and Account Management Leadership Teams, focusing on retention, usage and lead generation.
• Lead a team across diverse mandates, providing strategic mentorship to build skills and cohesion.
• Lead all aspects of the business line with market-specific needs, managing strategic relationships.
• Navigate APAC market pressures by developing mitigation strategies.
• Develop domain expertise focusing on value delivery and retention through operational efficiency.
• Build a unified regional team capable of handling portfolios across markets and languages.

Skills

Risk & Compliance expertise

Customer success leadership

Strategic thinking

People development

Stakeholder management

Data-informed decision making

Communication & collaboration

Financial acumen

Job description

Our global teams took on the challenge to make a difference in the way the global financial markets operate. Would you seek the same challenge?

At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change.

With a growing demand for a thorough, efficient risk screening, we are looking for a driven, entrepreneurial leader to head up our Risk Intelligence Customer Success Management team for APAC. You will lead a team driving customer advocacy and successful customer lifecycle management, advocating the values we can bring with LSEG Risk Intelligence solutions.

Key Objectives

• Mitigate retention risks by developing deep product expertise within the team

• Represent regional priorities and amplify the Voice of the Customer at the global product leadership level

• Instill partnership and upskill a relatively new regional team to improve cross-market cohesion

• Embed accountability through the adoption of the LSEG global Customer Success model, ensuring collaboration with team members

Leadership Role

• Serve as a member of both the APAC Customer Success and APAC Sales and Account Management Leadership Teams, focusing on retention, usage and lead generation

• Lead a team across diverse mandates, requiring strategic mentorship to build skills and cohesion

• Lead all aspects of the business line with outstanding market-specific needs, requiring strategic relationship management

• Navigate market pressures from budget constraints and industry dynamics across the APAC region by developing mitigation strategies

• Develop domain expertise focusing on value delivery and retention through operational efficiency

• Build a unified, flexible regional team capable of handling portfolios seamlessly across markets and languages

Skills and Experience Required

• Min 8+ years of people leadership experience, knowledge of Risk, Compliance and Screening due diligence workflows in financial services and institutions

• Seasoned mentor and coach equipped to develop managers and identify talent

• Highly strategic and able to prioritize to align functional priorities to the company’s commercial objectives

• Outstanding and effective interpersonal skills with ability to flex style based on audience and purpose

• Demonstrated interpersonal abilities knowledge of customer success, markets, and workflows to craft retention strategies

• Natural collaborator that can drive customer advocacy and influence collaborators across functions

• Innovator who applies data to advise decisions, simplify sophisticated problems, improve the client experience and customer lifecycle

• High level of financial competence

People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and expertly through our shared values of Integrity, Partnership, Change and Excellence, which are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile, so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.