Global Customer Success Manager (RevOps & Growth)

UnderwriteMe; Singapore; On-site; SGD 60,000 - 100,000; Full time

Benefits offered by this job

23 days of annual leave with option to

Private insurance coverage

Parental leave benefits

Wellness programs

Volunteer program

Job summary

UnderwriteMe seeks a proactive Customer Success Manager in Singapore to own relationships with a portfolio of global customers, guiding implementations, renewals and expansions while collaborating across Product, Data, Sales and Support. You will help optimize the RevOps operating model and deliver data-driven insights to customers.

This role focuses on driving retention, value delivery, and customer advocacy within a fast-growing Insurtech environment, with global coverage across APAC, Europe,

Qualifications

• You have experience in SaaS or Insurtech environment, ideally working in a global RevOps business with enterprise customers in a post-sale or delivery capacity.
• You’re a strong project manager, comfortable juggling multiple priorities and working cross-functionally / globally to get things done.
• You’re customer-centric, thriving on helping them succeed.
• You’re commercially savvy, with the confidence to handle negotiations (e.g. renewal and upsell opportunities) in a consultative and value-driven way.
• You are relationship builder with strong communication skills, able to influence key stakeholders.
• Technically Great: Possesses a deep understanding of relevant technical skills and knowledge applicable to the role.

Responsibilities

• Material contribution towards optimizing and embedding our global RevOps operating model ensuring we are operating at scale. This will also enable robust and consistent global reporting standards.
• Customer Relationship Management: Build relationships with key customer stakeholders. Understand their strategic goals ensuring our platform is delivering maximum value.
• Account Growth & Renewals: Owning renewal process (i.e. Discovery through to Contracting) ensuring strong levels of customer retention. In addition, to also identify and drive expansion opportunities.
• Success Planning: Primary ownership in tracking utilization, satisfaction, and ensuring business value is constantly delivered.
• Advocacy & Feedback: Be the voice of the customer internally and share insights/ feedback with product and leadership teams.
• Risk Management: Proactively identify and mitigate risks to customer satisfaction and retention.
• Reporting & Insights: Track customer health metrics, reporting on account status at regular business review meetings as well as ensuring compliance to data obligations.
• Project Delivery: Lead the delivery of implementation projects, ensuring timelines, scope, and quality standards are met.
• Stay up to date with industry trends and best practices to advise customers and position our solutions effectively.

Job description

UnderwriteMe seeks a proactive Customer Success Manager in Singapore to own relationships with a portfolio of global customers, guiding implementations, renewals and expansions while collaborating across Product, Data, Sales and Support. You will help optimize the RevOps operating model and deliver data-driven insights to customers.

This role focuses on driving retention, value delivery, and customer advocacy within a fast-growing Insurtech environment, with global coverage across APAC, Europe,