Global Customer Success Manager — SaaS/Insurtech

Pacific Asset Management, LLC

Singapore

On-site

SGD 70,000 - 110,000

Full time

6 days ago

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Benefits offered by this job

Leave 23 days of annual leave with opt

Adoption and fertility leave

Generous parental leave

Healthcare private insurance coverage

Group Life Insurance 5x salary

Optical & Dental benefits

Flexi benefits

Wellness and EAP

Volunteer time off

Charitable matching

Job summary

UnderwriteMe in Singapore is seeking a proactive Customer Success Manager to join the Global RevOps team. You will be the primary contact for a portfolio of global customers across APAC, Europe and North America, ensuring they gain maximum value from our solutions.

Responsibilities include project delivery, nurturing relationships, driving retention and expansion, and advising customers. You will work with Product, Data, Sales and Support to deliver exceptional outcomes and align customer

Qualifications

Experience in SaaS or Insurtech environments.
Customer-centric mindset with strong communication skills.
Ability to manage global, cross-functional projects.

Responsibilities

Customer Relationship Management: build relationships with key stakeholders and ensure value delivery.
Account Growth & Renewals: own renewal process and identify expansion opportunities.
Success Planning: track utilization, satisfaction and ensure ongoing business value.
Advocacy & Feedback: relay customer insights to product and leadership.
Project Delivery: lead implementations with on-time, scoped delivery.