Head of Client Servicing & Enablement

uobgroup; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

1011 United Overseas Bank Ltd in Singapore is seeking a senior leader to unify the Client Servicing & Enablement function across Commercial Cards, Merchant Acquiring and Payment Solutions. You will oversee onboarding, implementation, servicing, governance and regulatory compliance while driving service excellence and business growth.

You will partner with Sales, Product, Technology, Risk and external partners to deliver outstanding client outcomes, resilient operations and continuous process

Qualifications

• Onboarding experience
• Regulatory compliance awareness
• Stakeholder management

Responsibilities

• Lead client servicing and enablement across Commercial Cards, Merchant Acquiring and Payment Solutions.
• Ensure seamless client onboarding, implementation and servicing.
• Drive governance, process transformation and regulatory compliance while enabling business growth.

Job description

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values - Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Lead the Client Servicing & Enablement function across Commercial Cards, Merchant Acquiring and Payment Solutions, ensuring seamless client onboarding, implementation, servicing, governance and business support. Drive service excellence, client experience, process transformation and regulatory compliance while enabling business growth, operational resilience and strategic initiatives. The role serves as a key partner to Sales, Product, Technology, Risk, Compliance, Card Schemes and external partners in delivering exceptional client outcomes and sustainable business growth.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.