Head, DMart Operations

Delivery Hero; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

foodpanda, part of the Delivery Hero Group, is seeking a Head of DMart Operations for Singapore. The role oversees coordination between sales, warehouse and supply chain teams to drive sales growth, efficiency and cost control. Based in Singapore, you will report to the Director, Q-Commerce (SG).

Ideal candidates bring substantial operations leadership, cross-functional collaboration and strategic process improvements to optimise performance and service quality within a fast-paced environment.

Qualifications

• Ideal candidates will have significant experience in operations management, cross-functional leadership, project management and supply chain logistics in a fast-paced environment.
• Minimally 8 years of relevant experience.
• Experience managing central warehouses, distributors & managing own stores.

Responsibilities

• Oversee coordination between sales, warehouse, and supply chain teams to ensure sales growth, operational efficiency and cost control.
• Manage dark stores, central warehouses & distributors through third parties and ensure timely completion of tasks.
• Develop, implement, and monitor day-to-day operational OKRs and processes to provide visibility into goals, progress and obstacles.

Skills

Operations management

Cross-functional leadership

Project management

Supply chain logistics

People management

P&L knowledge

Job description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

As Head, DMart Operations (SG), you will oversee coordination between sales, warehouse, and supply chain teams to ensure sales growth, operational efficiency and cost control.

As part of the quick commerce leadership team for Singapore, you will ensure compliance with key performance metrics and operational standards, manage third-party service provider relationships and negotiate agreements to optimize service quality.

Ideal candidates will have significant experience in operations management, cross-functional leadership, project management and supply chain logistics in a fast-paced environment.

This role will be based in Singapore and will report to the Director, Q-Commerce (SG).

Responsibilities:

• Managing our dark stores, central warehouses & distributors through 3rd parties
• Develop, implement, and monitor day-to-day operational OKRs and processes to provide visibility into the goals, progress, and obstacles of key business metrics
• Draw on relationships with department heads, external partners, and local/regional stakeholders to make decisions regarding operational activity and strategic goals
• Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks and assess operational health.
• Devise strategies for ensuring growth trajectories are supported operationally, and implement process improvements to maximize output and minimize costs
• Adhere to the company’s policies and standards, and ensure the business are compliant to laws and regulations
• Formulate, manage, and control budgets
• Analyze productivity data and optimising staffing and production capacity to ensure optimal customer experience
• Maintain a working knowledge including challenges and opportunities in the sector
• Design new processes to improve quality or increase productivity or profitability

• Minimally 8 years of relevant experience
• Experience managing central warehouses, distributors & managing own stores
• Experience dealing with regional stakeholders
• P&L knowledge - understanding the drivers
• People management: managing team leads who manage warehouse managers & pickers