Store Manager (pandamart)

foodpanda; Singapore; On-site; SGD 60,000 - 110,000; Full time

Benefits offered by this job

Birthday Leave

Work Anniversary Leave

Periodic team events

Job summary

foodpanda is seeking a self-driven Store Manager to organize and oversee the daily operations of a PandaMart store in Singapore. You will set up SOPs, coach the warehouse team, and ensure operations are well-coordinated and productive.

The role reports to the Operations Manager and is based in Singapore. You will drive end-to-end store inventory, ensure adherence to HR policies, and hire/train staff to meet SLAs and KPIs.

Qualifications

• At least 2 years of proven experience in warehouse management or retail store management.
• Knowledge of operations and customer experience principles.
• Familiar with Warehouse Management Systems or Inventory Management Systems.
• Ability to set up SOPs and coach staff.
• Strong communication and people skills.

Responsibilities

• Execute the store business plan to optimize sales and profits.
• Coordinate end-to-end store inventory processes, from inbound management to stock handling, storing, and order dispatching.
• Execute and refine company policies, procedures, and guidelines to improve operational efficiency.
• Routinely supervise staff to ensure strategies and procedures are followed.
• Ensure HR policy compliance at store level for cohesive operations.
• Hire, train, counsel and appraise staff.
• Allocate manpower resources for scheduling and efficiency.
• Ensure operations meet SLAs and KPIs.
• Maintain a hazard-free, safe working environment and WSHE compliance.
• Conduct periodic stock takes and record results.
• Coordinate maintenance of facilities and escalate issues to Realty Facility Manager.

Skills

Leadership

Communication

Problem-solving

Independence

Customer service

Tools

Warehouse Management Systems

Job description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience - fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We are looking for a self-driven and experienced Store Manager to organise and oversee the daily operations of a PandaMart store in Singapore. The successful candidate will ensure that our operations are well-coordinated and productive. As a Store Manager, your role revolves around setting up and implementing SOPs, and coaching the warehouse team to be operationally efficient. This role will be based in Singapore and will report to the Operations Manager.

Responsibilities

• Execute the store business plan to optimize sales and profits
• Coordinate the end-to-end store inventory processes, from inbound management to stock handling, storing, and order dispatching on a timely basis
• Execute and refine company policies, procedures, and guidelines to continuously improve operational efficiency
• Routinely supervise staff to ensure all company strategies, directives and procedures are implemented and executed with excellence
• Ensure compliance with HR policies and regulatory requirements at store level to maintain a well-coordinated and cohesive organizational structure
• Take full accountability in hiring, train, counselling and appraising staff
• Allocate manpower resources to ensure optimal efficiency (scheduling)
• Responsible for steering the store operations to the agreed SLAs and KPIs
• Ensure a hazard-free, safe and healthy working environment, by managing Workplace Safety & Health (WSH) procedures to ensure department compliance with regulations
• Ensure periodical stock takes are carried out and noted down accurately
• Effectively ensure that the implementation of policies, procedures and work standards are met
• Coordinate periodic maintenance of the facilities and escalate any malfunction to the Realty Facility Manager

Qualifications

• At least 2 years of proven experience in warehouse management or retail store management
• In depth knowledge of operations and customer experience principles (e.g. supply chain, customer service, JIT, Six Sigma etc.)
• Knowledge of industry’s local legislation
• Working knowledge of performance/operation metrics
• Familiar with Warehouse Management Systems or Inventory Management Systems
• Self-motivated and able to work independently
• Outstanding communication and people skills

What we offer:

• Challenging and fulfilling steep learning curve
• Vibrant, dynamic & international workplace
• Periodic fun & engaging company events & team activities
• Birthday Leave
• Work Anniversar(ies) Leave
• Opportunity to be a value-adding contributor to this fast-growing global company