HarbourFront Retail Store Lead: Customer Experience & Ops

skyline business consulting pte. ltd.; Singapore; On-site; SGD 36,000 - 42,000; Full time

Job summary

Skyline Business Consulting Pte. Ltd. seeks a Retail Manager / Store-in-Charge to oversee daily outlet operations at HarbourFront.

You will manage staff, drive sales, and ensure excellent customer service, including Mandarin-speaking customers and visitors. The role supports product promotion, displays, stock, and daily performance reporting. The ideal candidate has at least 3 years in retail management, strong sales skills, and the ability to work weekends on a rotating schedule.

Qualifications

• Minimum 3 years of relevant experience in retail management or store operations.
• Experience supervising retail staff.
• Strong sales and customer service skills.

Responsibilities

• Oversee the daily operations of the retail outlet.
• Manage and supervise retail staff to ensure smooth day-to-day operations.
• Oversee retail sales activities and provide friendly and professional customer service when required.
• Assist customers with product enquiries and provide appropriate product recommendations.
• Promote and explain the company's range of sauces, condiments and other food products to customers.
• Monitor product displays, stock levels and replenishment.
• Ensure products are properly displayed and the outlet is kept clean and organized.
• Handle customer feedback and resolve routine customer service matters professionally.
• Assist with staff scheduling and daily work allocation.
• Monitor daily sales and outlet performance.
• Communicate with management on store operations, sales performance and other operational matters.
• Support the pre-opening setup and launch of the new retail outlet.

Skills

Retail management

Staff supervision

Customer service

Bilingual English Mandarin

Weekend rotation

Job description

Skyline Business Consulting Pte. Ltd. seeks a Retail Manager / Store-in-Charge to oversee daily outlet operations at HarbourFront.

You will manage staff, drive sales, and ensure excellent customer service, including Mandarin-speaking customers and visitors. The role supports product promotion, displays, stock, and daily performance reporting. The ideal candidate has at least 3 years in retail management, strong sales skills, and the ability to work weekends on a rotating schedule.