Hands-On Assistant Manager: Service & Ops Leader

VARDI&CO. PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

House of Leila, a vibrant restaurant and bar, is seeking a hands-on Assistant Manager to support daily operations and uphold service standards, ensuring a memorable guest experience.

You will supervise service staff, coordinate openings and closings, manage staff shifts, handle guest inquiries and service recovery, monitor stock and assist with purchasing, promotions and events, and lead short training sessions to boost performance in a fast-paced environment.

Qualifications

• 2-4 years of F&B experience, preferably with supervisory experience.
• Strong communication and customer service skills.
• Able to lead a team and work independently.
• Hands-on, responsible and comfortable working in a fast-paced environment.
• Willing to work shifts, weekends and public holidays.

Responsibilities

• Support the Manager in daily restaurant operations and service standards.
• Supervise and guide service crew to ensure smooth operations.
• Manage opening/closing procedures, staff deployment and shift coordination.
• Handle customer enquiries, feedback and service recovery.
• Monitor stock, purchasing and basic inventory control.
• Support sales, promotions and events.
• Ensure cleanliness, hygiene and workplace standards are maintained.
• Assist with staff training and operational improvement.

Skills

Communication

Team leadership

Customer service

Staff supervision

Shift coordination

Job description

House of Leila, a vibrant restaurant and bar, is seeking a hands-on Assistant Manager to support daily operations and uphold service standards, ensuring a memorable guest experience.

You will supervise service staff, coordinate openings and closings, manage staff shifts, handle guest inquiries and service recovery, monitor stock and assist with purchasing, promotions and events, and lead short training sessions to boost performance in a fast-paced environment.