Assistant Operations Manager

Deliciae Hospitality Management Pte Ltd; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Deliciae Hospitality Management Pte Ltd is seeking an Assistant Operations Manager to support restaurant operations, oversee daily front-of-house activities, train staff, and uphold hygiene and quality standards. You will assist in budgeting, scheduling, and ensuring customer satisfaction while coordinating promotions and maintaining brand presentation.

The role requires at least 1 year in the food industry, a proactive attitude, strong communication, and the ability to manage multiple tasks in

Qualifications

• Minimum of 1 year work experience in the food industry or similar.
• Ability to thrive in a fast-paced environment.
• Meticulous with attention to detail and creativity.
• Positive attitude and strong communication skills.
• Solutions-oriented, results-driven, and a problem-solver.

Responsibilities

• Support Restaurant Manager to achieve profitability and budget targets.
• Oversee daily front-of-house operations, briefings and kitchen staff.
• Respond promptly to customer complaints and keep management informed.
• Maintain product quality and presentation as directed by senior staff.
• Train and supervise service staff; drive upselling and customer satisfaction.
• Update staff on promotions and ensure marketing materials are visible.
• Assist in developing strategies to deliver the business plan.
• Ensure cash handling and banking procedures compliance.
• Optimize labour productivity with forecasting and scheduling.
• Manage monthly front-of-house inventory and ordering.
• Uphold hygiene, safety and FSMS standards.
• Maintain menu knowledge and brand promise in service.
• Stay aware of competitor activity and report findings.
• Perform additional ad-hoc duties contributing to profitability.

Skills

Attention to detail

Creativity

Fast-paced mindset

Positive attitude

Communication skills

Problem solving

Solutions-oriented

Results-driven

Job description

Join our vibrant team at DHM, where we prioritize exceptional service and culinary excellence. We are seeking an enthusiastic and dedicated Assistant operations Manager to support our restaurant operations and contribute to our continued success.

Key Responsibilities

• 1. **Operational Support: ** Assist the Restaurant Manager in working towards the restaurant's operating budget to ensure profitability.
• 2. **Daily Coordination: ** Oversee daily front-of-house operations, including briefings and managing kitchen staff.
• 3. **Customer Relations: ** Respond efficiently and accurately to customer complaints, keeping the Restaurant Manager informed of any issues.
• 4. **Quality Control: ** Maintain consistency in product quality and presentation as established by the Head Chef, Restaurant Manager, and management.
• 5. **Staff Training: ** Train and supervise service staff, leading and motivating the team to achieve sales targets through upselling food and beverage items while ensuring customer satisfaction.
• 6. **Promotional Briefings: ** Regularly update service staff on promotions and ensure marketing materials are displayed on time, while being accountable for the restaurant's profit and loss.
• 7. **Strategic Planning: ** Assist the Restaurant Manager in developing strategies to ensure the business plan is successfully delivered.
• 8. **Cash Handling Compliance: ** Ensure that cash handlers adhere to established cash handling and banking procedures.
• 9. **Labour Productivity: ** Optimize labour productivity by translating forecast sales and transaction counts into effective scheduling while leading staff in opening and closing procedures.
• 10. **Inventory Management: ** Manage monthly front-of-house inventory, including weekly ordering and receiving, ensuring monitoring forms are filled out daily.
• 11. **Hygiene and Safety Compliance: ** Uphold hygiene standards, personal grooming, food safety, cleanliness, and presentation, while adhering to the Risk Management Plan (workplace safety) and Food Safety Management System (FSMS).
• 12. **Menu Knowledge:** Maintain a strong understanding of the restaurant's menu and recipes, delivering on the company brand promise and providing exceptional customer service.
• 13. **Market Awareness:** Stay informed about competitor activities and report findings to the Restaurant Manager.
• 14. **Additional Duties: ** Perform any other ad-hoc duties as assigned that contribute to the restaurant's profitability.

Requirements

• - Meticulous with a keen attention to detail and creativity.
• - Minimum of 1 year of experience in the food industry is required or similar.
• - Ability to thrive in a fast-paced environment.
• - Positive attitude and strong communication skills.
• - Solutions-oriented, results-driven, and a problem-solver.