HAIR SALON SUPERVISOR

ASIA PACIFIC MANPOWER PTE. LTD.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

ASIA PACIFIC MANPOWER PTE. LTD. is seeking a seasoned Salon Operations Manager to oversee daily operations, drive revenue, and manage costs in a premium hair salon. You will lead staff, ensure safety, quality, and exceptional hospitality for every client.

You will monitor service standards, hygiene, inventory, and equipment, while cultivating a trendy, upscale salon atmosphere and delivering outstanding customer service and scheduling efficiency.

Qualifications

• At least 5 years in the hair salon industry; senior stylist or team leader preferred.
• Strong leadership, communication and team management abilities.
• Up-to-date with international and local hair trends and products.
• Excellent interpersonal and customer service skills.
• Professional appearance aligned with salon brand.

Responsibilities

• Oversee daily salon operations and revenue against performance goals.
• Train, hire, motivate, evaluate and direct salon staff.
• Monitor technical quality of hair services for safety and premium quality.
• Manage client bookings, inquiries and complaints to ensure hospitality.
• Maintain hygiene and equipment, and ensure safe operation of tools.
• Foster a trendy, professional, upscale salon environment.
• Handle inventory, supplier orders and stock control.

Skills

Leadership

Communication

Team management

Trend awareness

Customer service

Professional appearance

Job description

Job Description

• Daily Operations & Revenue: Oversee the daily operations of the hair salon. Ensure the salon meets or exceeds performance goals regarding revenue and operational costs.
• Staff Management: Train, hire, motivate, evaluate and direct the salon staff.
• Technical Quality Control: Monitor the technical standards of all hair services (cutting, coloring, styling and chemical treatments) to ensure safety and consistent premium quality.
• Customer Service & Scheduling: Maintain the client database, manage appointments efficiently, and handle client inquiries or complaints to provide the highest level of hospitality.
• Hygiene & Equipment Maintenance: Ensure the absolute cleanliness and tidiness of all salon stations, washing areas, and colour bars. Oversee the proper functioning and safety of all professional hair tools and equipment.
• Salon Environment: Foster a trendy, professional and welcoming aesthetic environment to promote a relaxing and upscale experience for clients.
• Inventory & Supply Management: Place orders for salon consumables, chemicals and retail haircare products. Manage inventory control, reduce product waste and conduct interviews for new staff members.

Requirements

• Industry Experience: At least 5 years of proven relevant working experience in the hair salon industry, with a background as a senior stylist or team leader preferred.
• Leadership Skills: Strong leadership, communication and team management skills to drive a creative team.
• Trend & Product Awareness: Up-to-date with international and local hair trends, cutting/colouring techniques, scalp care advancements, and professional haircare products.
• Customer Service Abilities: Excellent interpersonal and customer service skills, with a track record of building strong client loyalty.
• Professional Appearance: A highly fashionable, well-groomed and professional appearance that aligns with the salon's brand image and style standards.