Guest Service Supervisor — Front Desk & Team Leadership

The Ascott Limited; Singapore; On-site; SGD 47,000 - 60,000; Full time

Job summary

The Ascott Limited in Singapore is seeking a Guest Service Supervisor to oversee daily front desk operations at our serviced residence. You will support the Manager and assist with check-in/check-out, guest queries, and coordinating with other departments to ensure a warm, home-away-from-home atmosphere.

You will lead a small team, review standards, schedule staff, and handle resident accounts and feedback.

Qualifications

• At least 3 years of relevant work experience, preferably in hospitality and in a supervisory role.
• Degree, Diploma or Higher NITEC in Hospitality, Hotel Management, or equivalent.
• Service oriented with strong supervisory abilities.
• Willingness to perform shifts and coach a small team.

Responsibilities

• Review standards according to operating procedures and prepare operational reports.
• Promote teamwork and coordinate with other departments.
• Manage smooth department operations, delegate work and schedule staff.
• Assist residents with check-in and check-out procedures.
• Ensure residents are attended to at the Front Desk and issue access key cards.
• Respond to resident queries and propose local amenities, tours, and restaurant reservations.
• Manage residents' accounts and apartment availability in the system.
• Handle and log resident feedback and refer to managers as needed.

Skills

Service oriented

Supervisory skills

Coaching and guiding

Willingness to learn tasks

Shift flexibility

Education

Degree, Diploma or Higher NITEC in Hospitality/Hotel Management

Job description

The Ascott Limited in Singapore is seeking a Guest Service Supervisor to oversee daily front desk operations at our serviced residence. You will support the Manager and assist with check-in/check-out, guest queries, and coordinating with other departments to ensure a warm, home-away-from-home atmosphere.

You will lead a small team, review standards, schedule staff, and handle resident accounts and feedback.