Supervisor, Guest Service

Ascott International Management Pte Ltd; Singapore; On-site; SGD 3,200 - 5,200; Full time

Job summary

Ascott International Management Pte Ltd in Singapore seeks a Guest Service Supervisor to oversee daily guest service operations at our serviced residence and foster a home-away-from-home atmosphere for residents.

You will report to the Manager or Assistant Manager, Guest Service, review standards, assist with front desk duties (check-in/check-out, key cards) and coordinate with other departments to ensure seamless service.

Qualifications

• Minimum 3 years of hospitality experience with supervisory exposure.
• Degree, Diploma or Higher NITEC in Hospitality or equivalent.
• Service-oriented mindset and strong supervisory capabilities.
• Willingness to perform shifts.
• Ability to coach and guide a team.

Responsibilities

• Review standards according to operating procedures and prepare operational reports to the Management.
• Promote teamwork and quality service within the team and coordination with the other departments.
• Assist to manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground.
• Assist residents with check-in and check-out procedures.
• Ensure all residents are attended to at the Front Desk.
• Issue apartment access key cards.
• Attend to and anticipate all residents' queries and needs.
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements.
• Manage residents’ accounts, information and apartment availability in the system.
• Perform simple bookkeeping
• Make and confirm reservations.
• Assist with the onboarding process for new employees.
• Respond to walk-ins, emails, calls and assist with queries and requests.
• Handle and record resident feedback and complaints, and refer them to managers.
• Perform related tasks as assigned Job Requirements

Skills

Supervisory skills

Team coaching

Service-oriented

Hospitality experience

Shift flexibility

Education

Degree/Diploma/Higher NITEC in Hospitality

Job description

You will assist the Manager or Assistant Manager, Guest Service in overseeing the daily guest service operations in our Serviced Residence. You will also create a lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service. Responsibilities

You will:

• Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management
• Promote teamwork and quality service within the team and coordination with the other departments
• Assist to manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground
• Assist residents with check-in and check-out procedures
• Ensure all residents are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all residents' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Manage residents’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Assist with the onboarding process for new employees
• Respond to walk-ins, emails, calls and assist with queries and requests
• Handle and record resident feedback and complaints, and refer them to managers
• Perform related tasks as assigned Job Requirements

You have:

• At least 3 years of relevant work experience, preferably in the hospitality industry and in a Supervisory role
• Attained at least a Degree, Diploma or Higher NITEC in Hospitality, Hotel Management, or an equivalent qualification
• Service-oriented
• Supervisory skills
• Passion for coaching and guiding
• Passion in learning a variety of tasks, including handling paperwork and managing a team
• Willingness to perform shifts