Hospital Front Desk & Guest Services Specialist

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 17,000 - 22,000; Full time

Benefits offered by this job

Weekend work

Public holidays roster

Job summary

Recruit Express Pte Ltd in Singapore is hiring for front desk/guest services at Novena. You will handle inquiries, reservations, check-in and check-out processes, and maintain a welcoming lobby.

The role requires strong customer service, clear communication, and flexibility to roster on weekends/public holidays. Five-day work week with rotating shifts ensures coverage across early to late hours.

Responsibilities

• Monitor all inquiries for reservation and manage all communication with clients for rates and assist to increase revenue though occupancy.
• Develop and maintain effective professional relationship with all clients and provide assistance on phone and in person.
• Ensure optimal level of customer services for all guests and manage all communication with guests for check in and check out process.
• Maintain neat and clean desk and lobby area at all times and greet all guests with courtesy.
• Monitor all operations and ensure compliance to all quality assurance standards when dealing with patients
• Any Ad hoc duties as assigned by supervisor

Job description

Recruit Express Pte Ltd in Singapore is hiring for front desk/guest services at Novena. You will handle inquiries, reservations, check-in and check-out processes, and maintain a welcoming lobby.

The role requires strong customer service, clear communication, and flexibility to roster on weekends/public holidays. Five-day work week with rotating shifts ensures coverage across early to late hours.