Guest Services Agent

MERCURE SINGAPORE BUGIS; Singapore; On-site; SGD 25,000 - 38,000; Full time

Job summary

Mercure Singapore Bugis is seeking a guest services professional to provide courteous and efficient front desk service. You will welcome guests, assist with check-in and check-out, handle payments, and provide information on hotel services.

The role requires strong communication, multi-tasking, and a proactive attitude, with ability to work shifts, weekends and public holidays; prior MS Office proficiency is desired.

Qualifications

• Secondary education
• Positive and keen to learn attitude
• Passion to deliver exceptional levels of guest services
• Able to multi-task and detail oriented
• Good interpersonal and communications skills
• Able to work shift, weekends and public holidays
• Competent in MS Office applications.

Responsibilities

• To provide a courteous and professional service at all times.
• Welcome guests in a friendly, prompt and professional manner.
• To process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures
• To provide information about hotel services and amenities
• To ensure all guests’ information are strictly confidential for use by authorized personnel only
• Attend to guest request and complaints and provide guest with feedback, when necessary to ensure guests’ satisfaction
• To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.
• To maintain good working relationships with your own colleagues, and all other departments.

Skills

Guest service

Communication skills

Multitasking

Attention to detail

Shift work

MS Office

Education

Secondary education

Tools

MS Office

Job description

Main Responsibilities

• To provide a courteous and professional service at all times.
• Welcome guests in a friendly, prompt and professional manner.
• To process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures
• To provide information about hotel services and amenities
• To ensure all guests’ information are strictly confidential for use by authorized personnel only
• Attend to guest request and complaints and provide guest with feedback, when necessary to ensure guests’ satisfaction
• To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.
• To maintain good working relationships with your own colleagues, and all other departments.

Requirements

• Secondary education
• A positive and keen to learn attitude
• Passion to deliver exceptional levels of guest services
• Able to multi-task and detail oriented
• Good interpersonal and communications skills
• Able to work shift, weekends and public holidays
• Competent in MS Office applications.