Guest Services Officer

8 ON CLAYMORE; Singapore; On-site; SGD 39,060 - 58,032; Full time

Benefits offered by this job

Meal allowance

Bonus & AWS

Job summary

8 ON CLAYMORE in Singapore is seeking a Front Office Agent to greet guests, register arrivals, handle reservations, and assist with inquiries. You will process check-ins/outs, manage payments, and provide information on hotel facilities and local attractions.

The role requires courteous service, strong communication, and the ability to coordinate with guests and colleagues across departments. We offer meal allowance, attractive packages, and shift-based 5-day work weeks.

Responsibilities

• Greet guests on arrival and assist with check-in and registration
• Register arriving guests and assign rooms
• Process guest departures, calculate charges and receive payments
• Make, confirm, cancel and change reservations
• Answer telephone calls and messages promptly and courteously
• Provide information on hotel facilities and services
• Arrange concierge services including dining reservations and transport
• Provide directions and information about local attractions and points of interest
• Accommodate special requests and ensure guests' needs are met
• Collaborate with Front Office leadership on daily operations and tasks

Job description

Job Highlights

• Meal allowance provided
• Attractive packages
• Bonus & AWS provided
• 5 days Shift Work

Job Description

- Responsible for greeting every guest upon arrival

- Prepare documents and keys required for registration

- Register arriving guests and assign rooms

- Process guests' departures, calculate charges and receive payments

- Make, confirm, cancel and change reservations

- Promptly and courteously attend to telephone calls and text messages, directing as appropriate

- Provide information on hotel facilities and services

- Concierge services including booking activities, dining reservations and transport

- Provide detailed information about points of interest in the area

- Arrange services required for guests with special needs

- Ensure guest special requests are efficiently completed

- Provide direction to guests requiring guidance and offering any further assistance, as required

- Other related duties as assigned by the Front Office leadership team