Guest Service Ambassador

PARKROYAL COLLECTION Pickering, Singapore; Singapore; On-site; SGD 20,088 - 27,900; Full time

Job summary

PARKROYAL COLLECTION Pickering, Singapore is seeking a dedicated hotel front office staff to manage guest check-ins and check-outs, handle reservations, and provide excellent customer service. The ideal candidate will have 1-3 years of experience in hotel guest services, knowledge of front desk operations including Opera PMS, and strong communication skills.

The role requires working in a fast-paced environment and includes rotating shifts, providing opportunities for a dynamic work experience in a premier hotel.

Qualifications

• 1–3 years of experience in hotel front office or guest services preferred.
• Proficient in Opera PMS and Microsoft Office.
• Knowledge of front desk operations and cashiering.

Responsibilities

• Process guest check-ins and check-outs efficiently.
• Handle reservations and provide guest information.
• Coordinate with housekeeping on room readiness.

Skills

Customer-focused

Strong communication skills

Multitasking

Problem-solving

Education

Minimum secondary school qualification

Tools

Opera PMS

Microsoft Office

Job description

The Role

• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Process all types of payment such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns courteously and professionally.
• Coordinate with Housekeeping to track the readiness of rooms for check-in.
• Supply guests with directions and information regarding the property.
• Complete designated cashier and closing reports in the computer system.
• Balance and drop receipts according to accounting specifications.
• Perform other reasonable job duties as requested by superior.

Talent Profile

• 1–3 years of experience in hotel front office or guest services preferred.
• Minimum secondary school qualification or related field is an advantage.
• Proficient in Opera PMS, Microsoft Office, and basic computer applications.
• Knowledge of front desk operations, including check-in/check-out, reservations, and cashiering.
• Customer-focused with a commitment to delivering excellent guest service.
• Strong communication and interpersonal skills.
• Responsible, independent, and accountable.
• Able to multitask and work efficiently in a fast-paced environment.
• Well-organized, detail-oriented, and able to work independently.
• Team player with a positive attitude and problem-solving skills.
• Able to work rotating shifts, including weekends and public holidays.
• 12 hrs per day (include breaktime), 4 days work week, 2 rotating shift – Morning & Night Shift