Guest Services Officer

EL DEVELOPMENT (VENTURES) PTE. LTD.; Singapore; On-site; SGD 25,000 - 38,000; Full time

Job summary

EL DEVELOPMENT (VENTURES) PTE. LTD. in Singapore is seeking a Front Office Associate to warmly welcome guests and assist with check-in/check-out and cashiering duties.

You will register guests, assign rooms per reservation, and strive to maximise revenue by upselling higher room categories. Training will be provided and prior experience is not required. Maintain guest privacy, coordinate with Housekeeping on room status, and handle guest feedback with professionalism to ensure a smooth stay and

Qualifications

• Secondary / High school education.
• Good reading and oral proficiency in English.
• Ability to speak other languages and basic understanding of local languages is advantageous.
• No experience is required; training will be provided.
• Excellent communication and customer service skills.
• Team player with a professional appearance.

Responsibilities

• Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge.
• Assist guests with check-in and check-out, and other cashiering duties.
• Register guests and assigns rooms according to their reservation confirmation.
• Work towards maximising room revenue by upselling higher room categories to guests whenever possible.
• Prepare VIP arrivals for all arrival transfer guests, loyalty member guests and suite paying guests.
• Prepare VIP list and send email out to all operations department daily.
• To recommend tourist attractions and places to visit.
• Prepare VIP amenities for Gold, Platinum, Diamond, Limitless members as well as suite paying guests daily.
• Maintain the privacy of all guests by ensuring their details are kept strictly confidential.
• Understand all room types and work with Housekeeping to manage room status effectively.
• Adhere to proper credit matters and cash handling policies and procedures.
• Assist to perform Executive Lounge and Concierge duties whenever required.
• Provide warm welcome and fond farewell in accordance to hotel standards and SOPs.
• Be efficient in assisting guests throughout their stay, handle guest feedback, and take ownership in providing reasonable solutions.
• Be familiar with hotel products and services and recommend to guests accordingly.

Skills

Good reading and oral proficiency in英语

Customer service

Team player

Education

Secondary / High school education

Job description

Job Description

• Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge
• Assist guests with check-in and check-out, and other cashiering duties
• Register guests and assigns rooms according to their reservation confirmation
• Work towards maximising room revenue by upselling higher room categories to guests whenever possible
• Prepare VIP arrivals for all arrival transfer guests, loyalty member guests and suite paying guests.
• Prepare VIP list and send email out to all operations department daily.
• To recommend tourist attractions and places to visit
• Prepare VIP amenities for Gold, Platinum, Diamond, Limitless members as well as suite paying guests daily.
• Update, check and input ACDC
• Prepare Decoration for guests who opted for the package
• Maintain the privacy of all guests by ensuring their details are kept strictly confidential
• Understand all room types and work with Housekeeping to manage room status effectively
• Adhere to proper credit matters and cash handling policies and procedures
• Understand the usage of internal communication logs to communicate effectively with other colleagues
• Assist to perform Executive Lounge and Concierge duties whenever required
• Provide warm welcome and fond farewell in accordance to hotel standards and SOPs
• Be efficient in assisting guests throughout their stay, handle guest feedback, and take ownership in providing reasonable solutions
• Be familiar with hotel products and services and recommend to guests accordingly
• Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby
• Maintain complete knowledge of all hotel products and services
• Maintain the cleanliness and neatness of the Front Office areas
• Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel
• Attend all briefings, meetings and trainings as assigned by management
• Perform other reasonable duties as assigned by the management

Qualifications

• Secondary / High school education
• Good reading and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• No experience is required, training will be provided
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times