Guest Experience Leader: Club InterContinental & Concierge

IHG; Singapore; Hybrid; SGD 2,500 - 3,800; Full time

Job summary

IHG Hotels & Resorts in Singapore seeks Guest Experience Ambassadors to warmly welcome guests and support multi‑faceted roles across Front Desk, Club InterContinental and Concierge. You’ll handle efficient check‑in/out, manage bookings and upsell experiences to enrich stays.

Join a team that communicates closely with Housekeeping, Engineering and Sales, coordinates room allocations, and mentors colleagues while upholding brand standards and safety guidelines to deliver True Hospitality.

Responsibilities

• Front Desk: deliver efficient check-in/out procedures per SOP and process transactions.
• Assist with guest bookings, upselling opportunities and sharing local experiences.
• Coordinate shift briefings and manage group arrivals/departures when needed.
• Communicate with Housekeeping, Engineering and Sales for smooth operations.
• Provide information on hotel services, local attractions, dining and tours.
• Support Club InterContinental stay experiences and collaborate with Culinary team.
• Uphold safety and security procedures and deliver true hospitality.

Job description

IHG Hotels & Resorts in Singapore seeks Guest Experience Ambassadors to warmly welcome guests and support multi‑faceted roles across Front Desk, Club InterContinental and Concierge. You’ll handle efficient check‑in/out, manage bookings and upsell experiences to enrich stays.

Join a team that communicates closely with Housekeeping, Engineering and Sales, coordinates room allocations, and mentors colleagues while upholding brand standards and safety guidelines to deliver True Hospitality.