Guest Services Lead, Club Residences

CAPELLA HOTEL, SINGAPORE; Singapore; On-site; SGD 28,000 - 47,000; Full time

Job summary

CAPELLA HOTEL, SINGAPORE seeks a Club Residences Executive to assist tenants and guests with reservations, check-in/out, and day-to-day operations at the Club Residences. You will collaborate with respective departments to meet standards and ensure smooth tenure and personalized guest experiences.

Key responsibilities include resolving guest inquiries, handling complaints, and maintaining confidentiality while delivering exceptional service to a discerning clientele in a luxury setting.

Qualifications

• Diploma in Hospitality Management.
• Excellent communication skills.
• Minimum 1 year experience in upscale hotel or luxury residences.
• Willing to work flexible hours, including weekends and public holidays.
• Ability to handle confidential information.

Responsibilities

• Confirm reservation in system and review all notes and reports.
• Prepare guest registration card and room key upon check in.
• Conduct group check-ins/outs.
• Coordinate with concierge team and bell desk for guest arrival/departure transport arrangements.
• Handle guest inquiries and provide accurate responses.
• Build rapport with internal and external stakeholders.
• Assist in making reservations such as walk-in reservations.
• Present folio to guest and resolve disputed charges.

Skills

Excellent communication

Education

Diploma in Hospitality Management

Job description

CAPELLA HOTEL, SINGAPORE seeks a Club Residences Executive to assist tenants and guests with reservations, check-in/out, and day-to-day operations at the Club Residences. You will collaborate with respective departments to meet standards and ensure smooth tenure and personalized guest experiences.

Key responsibilities include resolving guest inquiries, handling complaints, and maintaining confidentiality while delivering exceptional service to a discerning clientele in a luxury setting.