Club Residences Guest Experience Concierge

Capella; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Capella Singapore invites a Club Executive to oversee daily operations of the club residences, delivering warm, personalized guest service throughout their stay.

You will coordinate with departments, conduct property tours, prepare breakfast at the Club Lounge, handle check-ins/outs, and arrange transport or special requests.

The role requires a Diploma in Hospitality Management, excellent communication, at least 1 year in an upscale hotel or luxury residence, and willingness to work weekends.

Qualifications

• Excellent communication skills with guests and team
• Diploma in Hospitality Management or equivalent
• Minimum 1 year experience in upscale hotel or luxury residence
• Willing to work on weekends and public holidays
• Ability to handle confidential information with good judgment

Responsibilities

• Welcome and acknowledge all residence owners
• Ensure that all pertinent information is documented
• Perform meet-and-greet for guest arrivals and check-ins/outs with personalized service
• Perform room checks and distribution of guest amenities
• Conduct property tours and room orientations to introduce facilities
• Prepare breakfast at the Club Lounge
• Prepare and deliver breakfast orders to residences
• Arrange transportation, airline reservations and other guest requests
• Provide concierge services for special guest needs
• Assist with buggy transfers for residence guests
• Answer, record and process all owner calls, messages and requests
• Ensure guests receive a fond farewell

Skills

Excellent communication skills

Education

Diploma in Hospitality Management

Job description

Capella Singapore invites a Club Executive to oversee daily operations of the club residences, delivering warm, personalized guest service throughout their stay.

You will coordinate with departments, conduct property tours, prepare breakfast at the Club Lounge, handle check-ins/outs, and arrange transport or special requests.

The role requires a Diploma in Hospitality Management, excellent communication, at least 1 year in an upscale hotel or luxury residence, and willingness to work weekends.