Upsell-Focused Guest Services & Reservations Exec

Capella; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

Capella Singapore is seeking a Capella Connects Executive to handle guest inquiries about facilities and services, take in-room dining orders, and manage dining reservations via phone, email, and guest messaging hub. The role also secures and processes reservations to maximize occupancy using effective up selling.

You will process reservations by email, telephone, CRS referrals or from the sales/catering office, ensure confirmations, and coordinate with front desk and F&B teams to enhance guest

Qualifications

• Diploma in Hotel Management or equivalent.
• Minimum 1 year of experience in a similar capacity.
• Knowledge of PMS and central reservations systems and their functionalities.
• Strong communication and guest service skills.

Responsibilities

• Respond to guest inquiries about facilities and services.
• Handle in-room dining orders with accuracy and efficiency.
• Process hotel reservations via email, phone, CRS, or referrals.
• Input and retrieve guest data accurately in the system.
• Coordinate with relevant departments and promote hotel marketing programs.

Skills

Guest Services

Communication

Upselling

Phone etiquette

Education

Diploma in Hotel Management

Tools

PMS (Hotel Management System)

Central Reservation System

Job description

Capella Singapore is seeking a Capella Connects Executive to handle guest inquiries about facilities and services, take in-room dining orders, and manage dining reservations via phone, email, and guest messaging hub. The role also secures and processes reservations to maximize occupancy using effective up selling.

You will process reservations by email, telephone, CRS referrals or from the sales/catering office, ensure confirmations, and coordinate with front desk and F&B teams to enhance guest