Guest Services Express Manager

Westin Hotels & Resorts; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Westin Hotels & Resorts in Singapore seeks a Hotel Manager to oversee the guest services department, ensuring professional handling of in-house and external calls, room service orders, and guest requests. The role emphasizes staff supervision, process improvement, and delivering exceptional service while supporting financial performance.

The ideal candidate has solid front desk experience, a relevant education, and strong leadership skills to drive guest satisfaction.

Qualifications

• High school diploma or GED required; 2 years experience in guest services, front desk, or related area.
• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Manages day-to-day guest services operations and ensures quality and client satisfaction.
• Supervises front desk and guest services staff to ensure prompt, friendly service and issue resolution.
• Tracks guest requests and issues to support process improvements and departmental performance.

Skills

Guest services

Front desk

Communication skills

Education

High school diploma or GED

2-year degree in Hotel and Restaurant Management or related major

Job description

Westin Hotels & Resorts in Singapore seeks a Hotel Manager to oversee the guest services department, ensuring professional handling of in-house and external calls, room service orders, and guest requests. The role emphasizes staff supervision, process improvement, and delivering exceptional service while supporting financial performance.

The ideal candidate has solid front desk experience, a relevant education, and strong leadership skills to drive guest satisfaction.