Head of Rooms & Guest Services

Westin Hotels & Resorts; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Westin Hotels & Resorts in Singapore seeks a strategic general manager for the Rooms department. You will lead the planning, development, and execution of service standards, aiming to maximize guest satisfaction and financial performance.

Collaborate with direct reports to implement departmental strategies aligned with brand initiatives. The role focuses on growing revenues, optimizing occupancy and rate, and delivering exceptional guest experiences while maintaining brand standards across Rooms

Qualifications

• 2-year degree in Business Administration, Hotel and Restaurant Management or related major; 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
• OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Responsibilities

• Champions the brand’s service vision for product and service delivery.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.
• Monitors and promotes room rates, specials, and promotions at the residence.
• Analyses service issues and identifies trends.

Skills

Leadership

Strategic planning

People management

Business acumen

Education

2-year degree in business or hospitality

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major

Job description

Westin Hotels & Resorts in Singapore seeks a strategic general manager for the Rooms department. You will lead the planning, development, and execution of service standards, aiming to maximize guest satisfaction and financial performance.

Collaborate with direct reports to implement departmental strategies aligned with brand initiatives. The role focuses on growing revenues, optimizing occupancy and rate, and delivering exceptional guest experiences while maintaining brand standards across Rooms