Guest Experience Specialist

Westin Hotels & Resorts; Singapore; On-site; SGD 32,000 - 46,000; Full time

Job summary

The Westin Singapore is actively seeking a guest services professional to support guests through phone, email, chat, and in-person interactions. You may handle wake-up calls, relay messages, direct inquiries to the appropriate department, and provide information on room features and local areas of interest.

Role requires a professional appearance and clear communication. A high school diploma is preferred; no prior experience is required.

Qualifications

• High school diploma or G.E.D. required.
• No related work experience required.
• No supervisory experience required.

Responsibilities

• Answer, record, and process guest requests via telephone, email, chat, and in-person interactions.
• Operate telephone switchboard, relay messages, and coordinate with appropriate departments to resolve guest needs.
• Provide information on room features, amenities, local attractions, and services; assist with menu questions and guest requests.
• Log guest requests and follow up to ensure satisfaction; maintain professional etiquette and appearance.

Education

High school diploma or G.E.D.

Tools

Point-of-Sale System

Job description

The Westin Singapore is actively seeking a guest services professional to support guests through phone, email, chat, and in-person interactions. You may handle wake-up calls, relay messages, direct inquiries to the appropriate department, and provide information on room features and local areas of interest.

Role requires a professional appearance and clear communication. A high school diploma is preferred; no prior experience is required.