Guest Relations Executive

METT Singapore; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

METT Singapore, a Heritage Icon in Fort Canning Park, seeks a Guest Relations Executive to be the first contact for guests, delivering warm, professional service from arrival to rooming and beyond.

You will handle front desk operations (check-in/out, currency exchange, room changes), assist guests with orientation, coordinate with departments, and maintain guest records with passport details and contact information.

Qualifications

• At least 1–2 years of experience in a similar role within hospitality, preferably in a luxury hotel.
• Excellent communication and interpersonal skills.
• Opera software experience preferred.
• Customer-focused with a welcoming demeanor.
• Willingness to work weekends and public holidays.

Responsibilities

• Perform front desk operations: check-in, check-out, currency exchange, room changes, audits.
• Assist guests in a friendly, professional manner and offer room orientation and directions within the hotel.
• Liaise with Guest Relations Manager on complaints and assist walk-in guests with alternatives during full-house situations.
• Inform other departments of arrivals, room changes, check-outs and special arrangements.
• Attend shift briefings to stay updated on hotel activities and requirements.
• Ensure guest database completeness with passport details, nationality, DOB and email addresses.
• Perform other tasks as reasonably assigned.

Skills

Communication skills

Interpersonal skills

Opera software

Customer service

Hospitality mindset

Flexibility schedule

Tools

Opera software

Job description

Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.

SHG operates over 112 venues and with presence in 26 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.

METT Singapore, a Heritage Icon in the heart of Fort Canning Park.

The hotel blends colonial charm with contemporary soul. Just minutes from Orchard Road, this lifestyle hotel features 84 rooms and suites, 2 pools, and exclusive venues for dining, wellness, and social connection. With every detail designed to inspire meaningful moments, METT Singapore is a destination where simplicity meets refined living.

As the Guest Relations Executive, you will be the first point of contact for our valued guests, providing exceptional service from the time they arrive till they are escorted to their rooms creating memorable experiences along the way. You will be stationed in the lobby awaiting guest arrival and facilitating all arrangements from the moment guests step in, to the time they are settled in their rooms.

Day to Day Responsibilities

• To perform the smooth operations of front desk including but not limited to check in, check out, currency exchange, room change, audit balances, daily reports, food and beverage service according to establish policies and procedures.
• To assist all guests in a friendly, helpful and professional manner including but not limited to offering room orientation to all arriving guests or escorting guests to their destination within the hotel, attempting to use guest names at least twice during the engagement.
• To liaise with Guest Relations Manager regarding any complaints and to assist walk in guests with alternative accommodation in the event of a full house situation.
• To inform other departments of arrival, room changes, check out and special arrangements.
• To attend shift briefings to ensure hotel activities and operational requirements are known.
• To ensure effective handover and takeover of shift, ensuring proper follow-up and resolution of all o outstanding issues.
• To ensure complete guests database including obtaining guest's passport details, nationality, date of birth and email addresses.
• To perform any other job task as reasonably assigned.

Knowledge, Skills and Qualifications:

• At least 1-2 years of experience in a similar role within the hospitality industry, preferably in a luxury hotel setting.
• Excellent communication and interpersonal skills.
• Basic computer skills, with prior experience in Opera software preferred.
• Customer-focused with a positive attitude and a welcoming demeanor.
• Ability to perform well under pressure.
• High energy level with a positive outlook.
• A willingness to go above and beyond to meet guest expectations.
• A genuine passion for customer service and hospitality.
• Able to work shifts, weekends and public holidays.