Senior / Guest Service Executive

village hotel katong; Singapore; On-site; SGD 27,000 - 38,000; Full time

Benefits offered by this job

Medical

Flexi benefits

Birthday Leave & Vouchers

Annual Health Screening

Insurance Coverage

Job summary

Village Hotel Katong in Singapore is seeking a Front Office/Guest Services professional to deliver courteous service and manage guest inquiries. You will handle calls, assist with requests, and contribute to a smooth guest experience.

The role emphasises upselling opportunities, professionalism, and teamwork, with rotating shifts and adherence to hotel policies. A Diploma in Hospitality or related field is required.

Qualifications

• Diploma in Hospitality, Tourism or related field is required.
• Strong communication and problem-solving skills to handle guest enquiries and feedback.
• Leadership qualities with the ability to guide and support team members.
• Well-groomed and professional appearance and conduct.
• Willing to work rotating shifts, weekends and public holidays.

Responsibilities

• Work closely with the Assistant Manager to provide courteous services to guests and respond tactfully to complaints, requests and inquiries.
• Provide courteous and efficient service and ensure telephone calls are answered within three rings.
• Handle cashiering functions and adhere to residence’s Standard Policies & Procedures.
• Maintain good guest relations with in-house guests and project a hospitable attitude.
• Understand room types, rates, and availability and identify upselling opportunities to optimise revenue.
• Take ownership of problems and promptly handle guest complaints, reporting to the supervisor when needed.
• Ensure guest room security and follow emergency and fire procedures; promote use of Safe Deposit boxes.
• Acquire knowledge of hotel facilities and city attractions to inform guests and communicate effectively with staff.
• Maintain a well-groomed appearance and a tidy workstation, upholding high personal grooming standards.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Skills

Communication skills

Problem-solving

Leadership

Presentability

Education

Diploma in Hospitality, Tourism, or related field

Job description

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Possess a good understanding of all hotel room types, rates, and availability, and identify upselling opportunities, enhancing guest experience while optimising room revenue.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Requirements

• Minimum Diploma in Hospitality, Tourism, or related field.
• Prior experience in Front Office or Guest Services preferred.
• Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
• Leadership qualities with the ability to guide and support team members.
• Well-groomed and professional in appearance and conduct.
• Willing to work rotating shifts, weekends, and public holidays.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.