Central Reservations Executive — Sales & Guest Experience

The Ascott Limited; Singapore; On-site; SGD 33,480 - 50,220; Full time

Benefits offered by this job

Comprehensive medical coverage

Training and development opportunities

Subsidised rates at Ascott serviced residences

Job summary

The Ascott Limited in Singapore seeks an executive for Central Reservation. The role includes processing all types of reservations for Ascott properties and requires excellent communication skills and a customer-oriented approach.

Responsibilities encompass handling calls and emails, ensuring customer expectations are met, and assisting with group bookings. Candidates should possess at least a Diploma in Hotel Management and strong interpersonal skills.

Benefits include flexible medical coverage, training opportunities, and subsidised residence rates.

Qualifications

• Preferably at least a Diploma in Hotel Management.
• Possess excellent telephone etiquette with good interpersonal skills.
• Ability to multi-task and work independently.

Responsibilities

• Support the Sales Department by processing all forms of reservations.
• Answer all incoming calls and respond to email inquiries.
• Maintain a positive selling approach to maximise yield.

Skills

Good written and oral communication skills

Excellent telephone etiquette

Customer-oriented nature

Ability to multi-task

Good team player

Education

Diploma in Hotel Management

Job description

The Ascott Limited in Singapore seeks an executive for Central Reservation. The role includes processing all types of reservations for Ascott properties and requires excellent communication skills and a customer-oriented approach.

Responsibilities encompass handling calls and emails, ensuring customer expectations are met, and assisting with group bookings. Candidates should possess at least a Diploma in Hotel Management and strong interpersonal skills.

Benefits include flexible medical coverage, training opportunities, and subsidised residence rates.