Guest Service Ambassador (Bellman/Porters)

UOL Claymore Investment Pte Ltd; Singapore; Presencial; SGD 29.000 - 40.000; Jornada completa

Descripción de la vacante

PAN PACIFIC ORCHARD, SINGAPORE is seeking a Guest Service Ambassador (Bellman/Porters) to assist arriving and departing guests, handle baggage promptly and orientate guests on facilities in rooms and the Hotel. As a member of the Guest Services team, you will escort guests to reception, explain room facilities and hotel amenities, greet groups, and ensure a seamless arrival and departure experience.

Prior luxury-hotel experience is preferred.

Formación

• Self-motivated individual with excellent communication skills.
• Attentive to guests and knowledgeable about hospitality best practices.
• At least one year of relevant experience in a luxury hotel environment.

Responsabilidades

• Assist guests with baggage and escort to reception.
• Accompany guests to rooms, explain facilities and hotel amenities.
• Greet groups, tag baggage, and direct guests to waiting areas.
• Deliver baggage and orient guests to restaurants and services.
• Open car doors and coordinate guest transportation when needed.
• Ensure guests have a pleasant, efficient arrival and departure experience.

Conocimientos

Communication skills

Guest service orientation

Baggage handling

Descripción del empleo

Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us!

The Guest Service Ambassador (Bellman/Porters) will assist the Concierge to assist arriving and departing guests, handle baggage promptly and orientate guests on facilities in rooms and Hotel.

Our Expectations:

• Assist guests with baggage and escort guests to reception desk.
• Accompany guest to assigned room, explain room facilities and Hotel’s restaurants, orientate guest to features of rooms and hotel facilities.
• Greet and direct group to waiting area and immediately, tag all baggage and sort out baggage according to the assigned room.
• Deliver baggage by service lift to the guest room and explain all facilities and restaurants, wish guests a pleasant stay and leave promptly and politely.
• Greet guest upon entering room and verify number of baggage and remind guest to make sure nothing was left in the room, then escort guest to lift. Check for guest’s transportation arrangement.
• Open car doors for vehicles stop at Hotel entrance.

We are looking for a self-motivated individual with excellent communication skills. You should be attentive to the guests and knowledgeable in the hospitality industry best practices with the ability to adapt to ever changing requirements and needs of customers. If you have at least one year of relevant experience in a luxury hotel environment.

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.