Duty Manager

Pan Pacific Orchard, Singapore; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Pan Pacific Orchard Singapore invites applications for a Duty Manager to support the Front Office Manager in supervising Concierge, Bell service and Front Desk Reception. You will help ensure smooth day-to-day operations and guest satisfaction on Orchard Road.

Ideal candidates have at least 2 years in a similar hospitality role, with nimble, guest-focused service and strong time management. Equal employment opportunities are offered.

Qualifications

• At least 2 years of experience in a similar capacity within hospitality.

Responsibilities

• Oversee pre-arrival, arrival, and post-arrival of room guests.
• Attend to guests' requests and queries promptly and professionally; handle feedback with tact.

Job description

At Pan Pacific Orchard, Singapore, we are creating more than a hotel. We are shaping an Urban Oasis where nature, design and people come together to create meaningful experiences.

Recognised as one of the World's Most Beautiful Hotels by Prix Versailles, our award-winning destination along Orchard Road was designed by acclaimed architects WOHA to redefine modern hospitality through biophilic design, emotional connection and purposeful luxury.

Every corner of the hotel has been thoughtfully crafted to inspire. From the lush Forest Terrace and Mediterranean flavours at Mosella, to the elevated wine experiences at Park90 and the iconic Claymore Ballroom amongst the clouds, the hotel is brought to life by passionate individuals who genuinely care.

We are looking for talents who believe hospitality is more than service. It is about creating calm within the city, building sincere human connections and crafting experiences guests will remember long after they leave.

The Role

Be part of an amazing at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape. The Duty Manager assists the Front Office Manager to supervise the day-to-day operations of the Concierge service, Bell service and Front Desk Reception.

Our Expectations

• Oversee and is responsible for the pre arrival, arrival, and post arrival of room guest.
• Attend to guests' request and queries promptly and professionally. Handle all guests' feedback with tact and diplomacy.
• Monitor and continuously improve the service efficiency of Bell services, Front Desk Reception and Concierge service.
• Ensure that all operating equipment are properly maintained and in working order. Coordinate with relevant departments where needed.
• Conduct audit on core functions and practices to ensure that all quality standards are compile.
• Initiate best practices to enhance guest experience through consistency in workflow and effective and efficient performance of daily task.
• Prepare reports and daily logs, highlighting key operational issues to Management.
• Induct and train all new Associates in their respective areas of work
• Identify training needs and work closely with Learning & Development Manager to identify training opportunities.

Talent Profile

We are looking for a go-getter with a guest-oriented personality and have at least 2 years of experience in a similar capacity in the hospitality industry. Candidates who possess more experience may be considered for the Senior Duty Manager position. You must be nimble and be able to think on your feet while managing conflicts and guests' feedback and requests. If you have an eye for detail and is excellent with time keeping and multi-tasking coupled with good working knowledge of OPERA Cloud.

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.