Duty Manager

UOL CLAYMORE INVESTMENT PTE. LTD.; Singapore; On-site; SGD 45,000 - 75,000; Full time

Benefits offered by this job

Equal employment opportunities

Disability inclusion policy

Job summary

Pan Pacific Orchard Singapore is seeking a proactive Duty Manager to support the Front Office Manager in supervising Concierge, Bell, and Front Desk operations. You will ensure seamless guest experiences and uphold brand standards in a fast-paced, upscale hotel.

The role requires Mandarin proficiency, a Diploma in Hospitality Management, and at least 2 years as aDuty Manager in a comparable property. Experience with Opera Cloud, HotSoS, StayPlease is preferred, with emphasis on attention to

Qualifications

• Diploma in Hospitality Management or related discipline.
• Minimum 2 years of hands-on experience as a Hotel Duty Manager in an upscale or internationally branded hotel.
• Familiarity with Opera Cloud, HotSoS, StayPlease is preferred.

Responsibilities

• Oversee daily operations of Concierge, Bell, and Front Desk Reception.
• Attend to guests' requests promptly and professionally.
• Monitor and improve service efficiency of Bell, Front Desk, and Concierge.
• Ensure equipment maintenance and coordinate with departments.
• Prepare reports and daily logs for management.
• Induct and train new associates; identify training opportunities.
• Conduct audits to ensure quality standards.
• Identify training needs with Learning & Development.

Skills

Mandarin proficiency

Time management

Multitasking

Attention to detail

Guest service

Communication

Education

Diploma in Hospitality Management

Tools

Opera Cloud

HotSoS

StayPlease

Job description

Be part of an amazing at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.

TheDuty Managerassists the Front Office Manager to supervise the day-to-day operations of the Concierge service, Bell service and Front Desk Reception.

Our Expectations:

• Oversee and is responsible for the pre arrival, arrival, and post arrival of room guest.

• Attend to guests' request and queries promptly and professionally. Handle all guests’ feedback with tact and diplomacy.

• Monitor and continuously improve the service efficiency of Bell services, Front Desk Reception and Concierge service.

• Ensure that all operating equipment are properly maintained and in working order. Coordinate with relevant departments where needed.

• Conduct audit on core functions and practices to ensure that all quality standards are compile.

• Initiate best practices to enhance guest experience through consistency in workflow and effective and efficient performance of daily task.

• Prepare reports and daily logs, highlighting key operational issues to Management.

• Induct and train all new Associates in their respective areas of work

• Identify training needs and work closely with Learning & Development Manager to identify training opportunities.

Talent Profile

• Possess a Diploma in Hospitality Management or a related discipline

• Minimum 2 years of hands-on experience as a Hotel Duty Manager in an upscale or internationally branded hotel (4-star rating or equivalent scale/standards).

• Prior experience or familiarity with Hospitality systems such as Opera Cloud, HotSoS, and StayPlease is preferred.

• Proficiency in spoken Mandarin is required to handle inquiries and communicate effectively with Mandarin-speaking hotel guests

• Possess a strong attention to detail, with proven time management and multitasking capabilities in a fast-paced environment

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.