Concierge

PARKROYAL COLLECTION Pickering, Singapore; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

PARKROYAL COLLECTION Pickering, Singapore is seeking a passionate and service-oriented individual to join as a Bellman & Concierge. This dual role is essential in delivering seamless and memorable guest experiences.

The ideal candidate will have strong interpersonal and communication skills, and a positive attitude towards guest service excellence. Responsibilities include greeting guests, assisting with luggage, providing information, and maintaining the lobby's cleanliness. Join us in providing a luxury lifestyle experience that cares for both people and planet.

Qualifications

• Prior experience in hospitality, guest services, concierge or bell service is preferred.
• Strong interpersonal and communication skills with a warm and professional demeanour.
• Physically able to assist with luggage handling and stand for extended periods.

Responsibilities

• Greet guests warmly upon arrival and departure.
• Assist guests with luggage handling and room orientation.
• Provide accurate information on hotel facilities and local attractions.
• Support loyalty program enrollments and assist with VIP arrangements.
• Arrange transportation services and maintain cleanliness of the lobby.
• Communicate guest requests and feedback promptly.

Skills

Interpersonal skills

Communication skills

Guest service

Luggage handling

Job description

Recognised with one MICHELIN Key in the 2025 MICHELIN Guide, PARKROYAL COLLECTION Pickering is an iconic hotel-in-a-garden located at the gateway to Singapore’s Central Business District. Celebrated for its biophilic design and sustainability ethos, the hotel seamlessly weaves lush greenery into its architecture, offering 367 nature-inspired rooms and suites with city or garden views. Dining and wellness experiences are thoughtfully curated, complemented by attentive, genuine service. With environmental responsibility embedded across operations, the hotel presents a luxury lifestyle experience that cares for both people and planet.

Role

We are seeking a passionate and service-oriented individual to join us as a Bellman & Concierge. This dual-role is essential in delivering seamless and memorable guest experiences.

Key Responsibilities

• Greet guests warmly upon arrival and departure, ensuring a positive first and last impression of the hotel.
• Assist guests with luggage handling, room escorting and orientation of room facilities.
• Provide accurate information on hotel facilities, services and local attractions.
• Support loyalty programme enrolments and assist with VIP guest arrangements.
• Coordinate guest arrivals, departures and room moves in collaboration with Front Office and Housekeeping teams.
• Arrange transportation services such as taxis, airport transfers and other guest travel requests.
• Maintain the cleanliness, order and welcoming atmosphere of the lobby, entrance and driveway areas.
• Communicate guest requests and feedback promptly to relevant departments to ensure service excellence.
• Ensure proper handling and security of guest belongings while adhering to hotel safety and security procedures.
• Provide operational support during peak periods, events or when required by the Front Office team.

Talent Profile

• Prior experience in hospitality, guest services, concierge or bell service is preferred but not mandatory.
• Strong interpersonal and communication skills with a warm and professional demeanour.
• Ability to work in a fast-paced hotel environment and handle multiple guest requests efficiently.
• Physically able to assist with luggage handling and standing for extended periods.
• Willingness to work rotating shifts, weekends and public holidays.
• A positive attitude with a strong commitment to guest service excellence.