Guest Experience Duty Manager — Front Desk & Concierge

Pan Pacific Orchard, Singapore; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Pan Pacific Orchard Singapore invites applications for a Duty Manager to support the Front Office Manager in supervising Concierge, Bell service and Front Desk Reception. You will help ensure smooth day-to-day operations and guest satisfaction on Orchard Road.

Ideal candidates have at least 2 years in a similar hospitality role, with nimble, guest-focused service and strong time management. Equal employment opportunities are offered.

Qualifications

• At least 2 years of experience in a similar capacity within hospitality.

Responsibilities

• Oversee pre-arrival, arrival, and post-arrival of room guests.
• Attend to guests' requests and queries promptly and professionally; handle feedback with tact.

Job description

Pan Pacific Orchard Singapore invites applications for a Duty Manager to support the Front Office Manager in supervising Concierge, Bell service and Front Desk Reception. You will help ensure smooth day-to-day operations and guest satisfaction on Orchard Road.

Ideal candidates have at least 2 years in a similar hospitality role, with nimble, guest-focused service and strong time management. Equal employment opportunities are offered.