Assistant Residence Manager

Ascott International Management Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Training and development opportunities

Subsidised residence rates

Volunteerism advocacy

Wellness programmes

Job summary

Ascott International Management Pte Ltd invites applications for the position of Assistant Residence Manager in Singapore. This role involves assisting the General Manager in the operations of a serviced apartment. Key responsibilities include managing various departments, enhancing guest experiences, and ensuring cost efficiency.

The successful candidate will oversee operations, engage with guests and staff, and contribute to a positive workplace culture. The company offers flexible benefits, wellness programs, and opportunities for training and development.

Qualifications

• Experience in managing operations of serviced apartments or hotels.
• Strong background in customer service and guest relations.
• Ability to lead and develop a team for optimal performance.

Responsibilities

• Oversee daily operations of various departments.
• Manage operational costs and enhance efficiency.
• Engage with stakeholders and improve service offerings.
• Plan and manage annual budget effectively.

Skills

Operations management

Cost control

Effective communication

Staff training

Problem-solving

Budget planning

Job description

Job Description

The Assistant Residence Manager assists the General Manager/Residence Manager to plan direct and coordinate the operations of the Serviced Apartment. The duties and responsibilities include managing the daily operations across the various functions, planning and managing of the human resources.

He or she is responsible for achieving optimum standards of service and value to the guests with profit objectives in a manner that is consistent with the company’s policies, philosophy and targets. He or she will report to the General Manager/Residence Manager.

Responsibilities

• Oversee the entire day-to-day operations of the front office, housekeeping, security and engineering to ensure the smooth running of the property.
• Manage efficiently operations and cost control of all departments and facilities.
• Look into the productivity of the various departments and works with the respective departments to increase efficiency.
• Ensure that all staff receive timely skills upgrading and relevant training.
• Engage in effective communication with the management, colleagues and guests, and cultivate good working relationship with them.
• Review guests’ feedback and strive to improve on services.
• Cultivate good business working relationship with guests, owners and stakeholders.
• Come up with innovative ways to mitigate problems and improve guests' experiences.
• Attainment and maintenance of service levels that exceed expectations.
• Plan yearly budget and manage overall costs effectively.
• Perform cost analysis for monthly review with stakeholders.
• Perform related tasks as assigned.

Benefits

• Flexible benefits with comprehensive medical coverage for self and family.
• Training and development opportunities.
• Subsidised rates at Ascott serviced residences.
• Strong advocate of staff volunteerism.
• Wellness programmes.

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality. Only shortlisted candidates will be notified.