Guest Rooms Coordinator

W Hotels; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

W Hotels in Singapore is seeking a Non-Management, full-time Rooms & Guest Services professional to manage room assignments and guest check-in/check-out processes. The role involves pre-registering guests, coordinating groups, processing reservations, and ensuring accurate billing and payment security.

Key duties include maintaining guest satisfaction, reviewing room statuses, and collaborating across departments to deliver seamless service in a luxury hotel environment.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1-year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Assign room according to guest request and preferences whenever possible.
• Pre-register designated guests and prepare key packets.
• Organize and coordinate check-in/pre-registration procedures for arriving groups.
• Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms daily.
• Ensure rates match market codes and document exceptions.
• Verify and adjust billing for guests.
• Set up/process all guest check-ins/check-outs.
• Activate room keys.
• Secure valid payment.
• Identify any over-commitments.
• Perform duplicate reservation checks; block rooms.
• Run daily reports.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.

Education

High school diploma or G.E.D. equivalent

Job description

W Hotels in Singapore is seeking a Non-Management, full-time Rooms & Guest Services professional to manage room assignments and guest check-in/check-out processes. The role involves pre-registering guests, coordinating groups, processing reservations, and ensuring accurate billing and payment security.

Key duties include maintaining guest satisfaction, reviewing room statuses, and collaborating across departments to deliver seamless service in a luxury hotel environment.