Guest Experience Architect - Craft Memorable Stays

W Hotels; Singapore; On-site; SGD 28,000 - 38,000; Full time

Job summary

W Hotels in Singapore is seeking a Guest Experience Expert to guide guests through their stay with proactive service, from check-in to check-out. You will be on the move around the property, addressing guest requests and ensuring a memorable experience.

You will complete reports, share local highlights, and uphold safety, confidentiality, and a professional appearance. A hands-on, guest-focused attitude is essential for success in this role.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Guide guests through their entire stay and coordinate services to enhance the experience.
• Handle operational needs, guest requests, and complete reports as required.
• Share highlights of the local area to guests and ensure professional appearance and behavior.
• Maintain safety, confidentiality and protect company assets while performing duties.

Education

High school diploma or G.E.D. equivalent

Job description

W Hotels in Singapore is seeking a Guest Experience Expert to guide guests through their stay with proactive service, from check-in to check-out. You will be on the move around the property, addressing guest requests and ensuring a memorable experience.

You will complete reports, share local highlights, and uphold safety, confidentiality, and a professional appearance. A hands-on, guest-focused attitude is essential for success in this role.