Guest Services Executive: Check-In & Reservations

Travelodge Hotels - Asia; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

Travelodge Hotels - Asia in Singapore is seeking a Guest Service Executive to represent the hotel to guests at all stages of their stay. You will assist with check-in/out, assign rooms, handle special requests, answer phones, and help with reservations.

The role requires a diploma in hospitality or tourism, 1 year of relevant experience, and excellent communication and customer service skills. Singapore citizens or PRs only.

Qualifications

• Certificate or diploma in hospitality, tourism and related discipline.
• Minimum 1 year experience in hotel-related or customer service role preferred.
• Team player, well-organised and able to work independently.
• Outstanding communication and people skills.
• Detailed oriented with strong customer service focus.
• Well-groomed and professional appearance.
• Singapore Citizen or PR only.

Responsibilities

• Register guests and assign rooms; accommodate special requests when possible.
• Assist in preregistration and blocking of rooms for reservations.
• Handle cash and credit procedures per hotel policy.
• Know room locations, types, and rates; upsell where appropriate.
• Coordinate with housekeeping on room status and requests.
• Take reservations and cancellations; understand cancellation procedures.
• Maintain front desk cleanliness and professionalism.
• Follow telephone etiquette and handle guest inquiries gracefully.

Skills

Customer service

Communication skills

Team player

Organised

Professional demeanor

Education

Diploma in Hospitality/Tourism

Job description

Travelodge Hotels - Asia in Singapore is seeking a Guest Service Executive to represent the hotel to guests at all stages of their stay. You will assist with check-in/out, assign rooms, handle special requests, answer phones, and help with reservations.

The role requires a diploma in hospitality or tourism, 1 year of relevant experience, and excellent communication and customer service skills. Singapore citizens or PRs only.