Guest Experience Specialist — Front Desk & Reservations

Travelodge Hotels Asia; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

Travelodge Hotels Asia is seeking a Guest Service Executive in Singapore to represent the hotel during the guest stay. You will assist with check-in/check-out, assign rooms, accommodate special requests, and handle phones and reservations.

Additionally, you will coordinate with housekeeping on room status, perform cashiering duties, and promote hotel services to enhance guest satisfaction. Strong communication and customer service skills are essential.

Qualifications

• Certificate or diploma in hospitality, tourism and related discipline.
• Preferably minimum 1 year working experience in hotel- or customer service-related position.
• Outstanding communication and people skills; well-groomed and professional disposition.

Responsibilities

• Register guests and assign rooms; accommodate special requests.
• Assist preregistration and blocking of rooms for reservations.
• Understand and adhere to credit and cash handling policies.
• Coordinate room status updates with housekeeping and reservations.
• Perform cashiering tasks and post charges to guest accounts.
• Maintain front desk area and safety procedures; ensure smooth check-out process.
• Upsell rooms and promote hotel services to guests.

Skills

Team customer service

Independent worker

Excellent communication

Customer service

Detail oriented

Education

Certificate or Diploma in Hospitality/Tourism

Job description

Travelodge Hotels Asia is seeking a Guest Service Executive in Singapore to represent the hotel during the guest stay. You will assist with check-in/check-out, assign rooms, accommodate special requests, and handle phones and reservations.

Additionally, you will coordinate with housekeeping on room status, perform cashiering duties, and promote hotel services to enhance guest satisfaction. Strong communication and customer service skills are essential.