Guest Reservations & Revenue Specialist

Accor; Singapore; On-site; SGD 38,000 - 56,000; Full time

Benefits offered by this job

Duty meals

Uniform provided

Comprehensive medical benefits

Birthday Leave

Family Care Leave

AWS

F&B and worldwide hotel discounts

Job summary

Pullman Singapore Hill Street is seeking a Guest Services/Reservations professional to handle inquiries, process reservations, and inform guests about facilities and promotions. You will work closely with front office, revenue and sales to optimize occupancy and revenue.

The role requires at least a Diploma in Hospitality and strong communication skills in a fast-paced environment. MS Office and Opera knowledge are advantageous for daily tasks.

Qualifications

• Excellent communication and interpersonal skills.
• Diploma in Hospitality or related field.
• Knowledge of Opera PMS is advantageous but not compulsory.
• Able to work in a fast-paced environment.

Responsibilities

• Handle guest inquiries and reservations via phone, email, and online channels.
• Ensure accurate and timely processing of reservations.
• Provide guests with information about hotel facilities, services, and promotions.
• Maximize room revenue and occupancy by upselling and cross-selling.
• Collaborate with front office, revenue and sales teams to ensure smooth operations.
• Resolve guest complaints and issues in a timely and professional manner.
• Maintain accurate records of reservations and guest preferences.
• Attend all briefings, meetings and trainings as assigned by management.
• Perform other reasonable duties assigned by management.
• Report any complaints, incidents or other irregularities to management.

Skills

Communication skills

Interpersonal skills

Attention to detail

Organizational skills

Microsoft Office

Opera knowledge

Multilingual abilities

Education

Diploma in Hospitality or related field

Tools

Opera PMS

Microsoft Office

Job description

Pullman Singapore Hill Street is seeking a Guest Services/Reservations professional to handle inquiries, process reservations, and inform guests about facilities and promotions. You will work closely with front office, revenue and sales to optimize occupancy and revenue.

The role requires at least a Diploma in Hospitality and strong communication skills in a fast-paced environment. MS Office and Opera knowledge are advantageous for daily tasks.