Reservations Executive

Accor DE/DE; Singapore; On-site; SGD 38,000 - 56,000; Full time

Benefits offered by this job

Duty meals

Uniform provided

Comprehensive medical benefits

Birthday Leave

Family Care Leave

AWS

F&B and worldwide hotel discounts

Job summary

Pullman Singapore Hill Street is seeking a Guest Services/Reservations professional to handle inquiries, process reservations, and inform guests about facilities and promotions. You will work closely with front office, revenue and sales to optimize occupancy and revenue.

The role requires at least a Diploma in Hospitality and strong communication skills in a fast-paced environment. MS Office and Opera knowledge are advantageous for daily tasks.

Qualifications

• Excellent communication and interpersonal skills.
• Diploma in Hospitality or related field.
• Knowledge of Opera PMS is advantageous but not compulsory.
• Able to work in a fast-paced environment.

Responsibilities

• Handle guest inquiries and reservations via phone, email, and online channels.
• Ensure accurate and timely processing of reservations.
• Provide guests with information about hotel facilities, services, and promotions.
• Maximize room revenue and occupancy by upselling and cross-selling.
• Collaborate with front office, revenue and sales teams to ensure smooth operations.
• Resolve guest complaints and issues in a timely and professional manner.
• Maintain accurate records of reservations and guest preferences.
• Attend all briefings, meetings and trainings as assigned by management.
• Perform other reasonable duties assigned by management.
• Report any complaints, incidents or other irregularities to management.

Skills

Communication skills

Interpersonal skills

Attention to detail

Organizational skills

Microsoft Office

Opera knowledge

Multilingual abilities

Education

Diploma in Hospitality or related field

Tools

Opera PMS

Microsoft Office

Job description

Company Description

At Pullman Singapore Hill Street – our world is your playground; where playfulness meets peak performance, creativity meets innovation, business meets success.

The 350-room hotel will feature a rooftop bar and executive lounge with sweeping views over Fort Canning, the Singapore River, and St Andrew’s Cathedral, along with a vibrant lobby, health and fitness centre and pool.

At Pullman Singapore Hill Street, we don't do ordinary. We challenge the status quo, redefine hospitality with seamless, fun, cool and smart interactions. #BELIMITLESS

Pullman is the high-end international brand of the Accor group, mainly targeted at cosmopolitan travelers who have wide connections and enjoy combining work and pleasure.

Accor is a world leading augmented hospitality group, with over 40 brands and more than 5,300 hotels all over the world. Come join us to make the world more welcoming, caring and inspiring.

Job Description

• Handle guest inquiries and reservations via phone, email, and online channels
• Ensure accurate and timely processing of reservations
• Provide guests with information about hotel facilities, services, and promotions
• Maximize room revenue and occupancy by upselling and cross-selling
• Collaborate with front office, revenue and sales teams to ensure smooth operations
• Resolve guest complaints and issues in a timely and professional manner
• Maintain accurate records of reservations and guest preferences
• Attend all briefings, meetings and trainings as assigned by management.
• Perform other reasonable duties assigned by the assigned by the Management.
• Report any complaints, incidents or other irregularities to management.

Qualifications

• Minimum Diploma in Hospitality or related field
• At least 1 year of experience in a similar role in the hospitality industry.
• Knowledge in Opera is advantageous but not compulsory.
• Excellent communication and interpersonal skills.
• Strong attention to details and organisational skills.
• Ability to work in a fast-paced environment.
• Proficient in Microsoft Office.
• Ability to speak other languages and basic understanding of local languages will be an advantage

Additional Information

What's in it for you?

• Centralised location, walking distance from City Hall MRT
• 5 days work week
• Duty meals and uniform provided
• Comprehensive medical benefits
• Birthday Leave
• Family Care Leave
• AWS
• F&B and worldwide hotel discounts